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data support services engineer resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Summary
Desktop and Server Support/ Application Server Technician Offer my Windows Server 2012/2008 R2/2003, Windows XP/7/8, Mac OS X, Linux Application Server, Microsoft Office 2010 and Office Mac 2011, Active Directory and Network LAN/WAN (switches and routers) experience. Desktop and server hardware and software technical support experience. Strong analytical, troubleshooting, communication and customer service skills. Skilled Windows System Administrator offering 10 years of experience building and maintaining multi-platform technology services with a solid understanding of current Windows, Mac and UNIX application systems.
Highlights
  • Systems: Windows XP/7/8 Desktop Max OS X (10.8, 10.9, 10.10) iO7/8 (mobile and tablet)
  • Windows 2003/2008 Server Android (mobile) Red Hat Enterprise Linux
  • Unix (web applications) LAN/WAN
  • Mobile Phone: iPhone/iPad (Apple) Blackberry Android
  • Applications: Microsoft Office 2007/2010 Office Mac (2010) Final Cut 7 and 10
  • Microsoft Office 365 Pages (OS X) Numbers (OS X)
  • Adobe Creative Suite (cloud) Adobe Acrobat X/XI Adobe Lighthouse 4/5
  • Parallels WebEx
  • Utilities: Symantec Antivirus Voltage Email Encryption Barracuda Backup Cloud
  • PGP Desktop/Server Symantec Ghost
  • Server Applications: Active Directory PowerShell Scripting WINS DFS
  • DHCP File/Print Services LDAP Group Policy (GP)
  • Exchange 2010 NTFS security Hyper-V DNS
Accomplishments

Requirements Analysis

  • Completed business requirements analysis including the evaluation of systems specifications for the Soundview Throgs Neck Community Health Center.

Strategy and Planning

  • Developed and communicated Electronic Health Record security policies and standards to all users.
  • Established policies and procedures for medical record documentation.

IT Training

  • Successfully trained all employees to use Electronic Health Record and Billing systems.

Network Support

  • Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
  • Oversaw infrastructure of three offices and acted as support for help-desk technicians of Yeshiva University.

Experience
Data Support Services Engineer, 07/2013 to 09/2013
Montefiore Medical Center (formally SVTN-CMHC), Health Care ServicesCity, STATE,
  • Managed the day-to-day IT operations for the Montefiore Medical Center.
  • Assisted in the migration of technology services from Yeshiva University's servers to Montefiore's servers including computers, user logins, data files, printer settings, software applications and email archives.
  • Provided QA testing in the migration of the center's Electronic Health Record (Mindlinc) and Billing (IMA) system.
  • Trained all staff in the use of Montefiore's technical services including clerical registration, billing, electronic health record, and email/printing/data file usage.
Technical System Support Engineer, 07/2003 to 07/2013
Yeshiva University, Health Care Services Soundview Throgs Neck Community Health Center SVTN-CMHCCity, STATE,
  • Desktops, Mobile Phones, Printers and Application Servers) Provided all levels of end-user desktop, server, mobile phone/tablet and printer technical support for 2 healthcare center locations in the Bronx.
  • Backend technical support for all server and network services.
  • Responsible for managing 15 application servers including 4 domain controllers.
  • Deployed and maintained a Windows 2008R2 and 2003 Active Directory environment.
  • Managed all aspects of server and application security (using Active Directory, LDAP and Linux).
  • Planned and implemented the physical deployment and migration of Windows 7 desktops from Windows XP.
  • Consulted daily with the executive, clinical and administrative staff concerning the overall quality and possible improvement of technology systems for the medical center.
  • Trained all staff in the use of SVTN/Yeshiva University's technical services, including clerical registration, billing, electronic health record, and email/printing/data file usage.
  • Provided QA support and testing of our internal and external billing system (IMA).
  • Work closely with outside vendors to design and maintain the EHR, Billing and Backup applications.
  • Implemented and maintained the center's data backup system (using Barracuda Cloud Backup).
  • Identified, designed, and implemented the requirements for the center's disaster recovery system.
  • Responsible for managing and maintaining the center's audio/video conference room system.
Education
Graduate Certificate: Digital Media and Project Management, Expected in to The New School - New York, NY
GPA:
BBA: Computer Information Systems, Expected in to Baruch College, City University of New York - New York, NY
GPA:

Skills

Active Directory, administrative, Adobe, Adobe Acrobat, Antivirus, Apple, audio, Backup, Billing, billing system, clerical, Encryption, Desktops, DHCP, disaster recovery, DNS, Email, Ghost, LAN, LDAP, Linux, Mac, managing, Max, Exchange, Microsoft Office, Office, Windows 7, Windows, Windows XP, migration, Enterprise, network, OS, printer, Printers, quality, QA, Red Hat, Servers, Scripting, Symantec, technical support, Phones, Phone, Unix, Utilities, video, WAN, web applications

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Resume Overview

School Attended

  • The New School
  • Baruch College, City University of New York

Job Titles Held:

  • Data Support Services Engineer
  • Technical System Support Engineer

Degrees

  • Graduate Certificate
  • BBA

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