Data Governance Officer Iii resume example with 17 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Background, Objective

Detail oriented, organized and dependable banking professional with 10 years of banking/financial services experience. Experienced in providing Basel/Data Governance oversight and working with a Star Schema database structure and running SQL queries.


  • MS Office proficiency
  • Exceptional customer service
  • Basel/Data Governance regulatory experience
  • Practiced knowledge of System Development Life Cycle
  • Retail Banking Portfolio experience
  • Consistently achieved meeting or exceeding timelines for completing Basel/Data Governance regulatory reporting requirements.
  • Providing mentor support to peers relating to running SQL queries and understanding of the Basel Lending Data Mart.
  • Exceed in providing detailed review of SDLC documentation and other project related documentation.
2014 to Current Data Governance Officer III TD Bank, N.A. | City, STATE,
  • I have a broad understanding of the Basel / Data Governance Framework and Data Quality Standards that were developed by the US Data Governance Office that provide the basis for the Basel/Data Governance Program.
  • I am very knowledgeable in Retail data and the BLDM DataMart.
  • I have technical experience in running SQL queries using Toad for Oracle to review and access data.
  • I currently support the Mortgage Line of Business Partners (LOB) and have met and developed relationships with my LOB partners with regard to the Data Governance Program and processes.
  • Have also supported Home Equity and Retail Collections & Recovery Data Governance related activities as well.
  • Engaged my Mortgage LOB partners to ensure their monthly Data Quality Reporting Specs and Annual CDE Review processes were reviewed as required.
  • Documented any applicable changes with regard to the DQ Report Spec and the Annual CDE Review.
  • I provided support to my LOB partners where Audit findings were found and conducted follow-up and remediation when required.
  • I have worked with USTS - Data Governance team re: data lineage mapping review activities.
  • I was thoroughly engaged in the Collections & Recovery Project to review the C&R Mapping document, research and answer data specific questions to ensure all of our Loss Prevention data was accounted for.
  • I have received very favorable feedback from the PM on this project as well as my manager.
  • Worked closely with my Mortgage LOB partners to gather evidence and document the annual Compliance and Controls Self-Assessment process for OSFI & OCC Regulators via the SAT Template.
  • This process ensures that the 23 Basel related controls and the level of evidence as provided by the LOB are in compliance.
  • Responsible for assessing impacts associated with Retail related projects where Basel critical data elements (CDE), associated with the Home Equity and Mortgage portfolios, may be impacted.
  • Review PMLC and SDLC documents and provide my manager with 'go' or 'no go' for approval of documents; Provide documentation via the CDE Change Management Form to impacted stakeholders; Log Change Management Forms for tracking purposes; Maintain the Project Inventory Tracking spreadsheet for monthly dashboard reporting purposes.
  • Responsible for reviewing and approving business line procedures via the online CAP System where processes or procedures may be impacting Basel critical data elements.
  • Provide monthly statistical reporting to Home Equity and Mortgage Data Steward for dashboard reporting.
  • Monitor defects associated with CDE's using the HP ALM/Quality Center tracking tool.
  • Provide monthly updates of outstanding CDE defects to Home Equity and Mortgage Data Steward for dashboard reporting.
  • Have worked with all 3 Lines of Businesses (Home Equity, Mortgage and Retail Collections & Recovery) to implement Data Quality reporting procedures and controls.
  • Review their monthly attestation and ensure appropriate remediation steps are being taken to address any gaps associated with Basel critical data elements.
  • Completed the quarterly CDE Self-Testing for the Home Equity portfolio in March, 2014 and currently working on the Mortgage Annual CDE review (which includes 58 CDEs) to assess the quality of end-to-end data flow of Basel critical data elements.
  • Reported any gaps/findings and remediation efforts to address any defects found.
  • Facilitated bi-weekly Shared Services Risk Mgmt.
  • Data Governance Workgroup Meeting and share progress of our team's work or other items that other Data Governance teams would want/need to know.
  • Trained two new Data Governance Officers in Data Governance processes and procedures, who joined our team.
09/2008 to 11/2013 DataMart Analyst II - Test Team TD Bank, N.A. | City, STATE,
  • Responsible for performing TPR (Time Persistent Repository) and DDM (Dimensional Data Mart) testing of various source system data in the following test environments: DEV, BAT, PAT & PROD.
  • This includes: Requesting data loads through the USTS Admin.
  • Group.
  • Creating test scripts using SQL code and executing test scripts using Toad.
  • Analyzing test results (both pass and fail).
  • Document test cases, test scripts and test results using HP Quality Center.
  • Worked closely with USTS and DataMart Business Analysts on various projects.
  • Worked on various testing projects which included AMLN Basel Wave II testing and MGSV Basel Wave II testing, both of which are retail products.
  • Supported and tested the ASM Releases from June to current.
  • ASM Releases pertain to items that are currently in production that the business line(s) may need modified for various reasons (i.e.
  • regulatory change or a fix to a current production related issue).
  • Was responsible for implementing HQ Quality Center into the DataMart department.
  • Documented procedures, coordinated training during Phase I implementation/roll out.
  • I continue to provide 1-on-1 training as needed and other administrative tasks.
01/2008 to 09/2008 IT/Quality Assurance Analyst ING | City, STATE,
  • Responsible for completing the testing of assigned Release Items specific to defined contribution business.This includes:
  • Analyzing and understanding the Application Functional Document (AFD) which outlines the specific business requirements and changes to the software applications which are impacted; Creating test plans and test cases to ensure the successful testing of the requirements and software applications from the AFD; Conducing test plan walk-through meetings with key players to ensure no gaps exist in test plans and acquiring necessary approvals; Gathering and modifying pertinent test data required for testing in order to meet certain conditions and criteria; Performing testing in the various test regions; documenting pass/fail results and providing documentation specific to defects found during the testing process; Retesting defects once corrected by developer(s) to ensure accuracy.
  • Provide testing status to management as it relates to assigned Release Items.
  • Responsible for understanding various automated and manual tools utilized in testing process such as Rational Test Manager/ClearQuest/ReqPro, Toad for Oracle and Toad for DB2; OmniPlus recordkeeping system, Generic Extract as well as front-end applications utilized by 401(k) participants such as Participant WEB, Sponsor Connect and Interactive Voice Response (IVR).
  • Available to assist in testing the Production environment during quarterly migration schedules Perform regression testing as required.
03/2004 to 01/2008 Commercial Application Support Analyst TD Banknorth, N.A | City, STATE,
  • Played a critical role with coordinating and performing testing, tracking issues and implementation rollout with regard to two new applications: 1) Provenir (web-based application) which is used specifically by Small Business Administration and 2) Documenter, specifically used for producing closing documentation specific to Commercial Loans.
  • Utilized QuickTest Professional in developing automated test scripts for Provenir.
  • Responsible for developing detailed test plans and testing system changes to ensure smooth migration into development, test/train and production environments.
  • Continuing to serve as a primary contact between external vendor and users of Commercial Loan applications in response to production related problems/questions.
  • This pertains to the Documenter and Bakerhill applications.
  • Responsible for developing training and reference documentation for users (using Information Mapping Methodology) relating to Documenter and Bakerhill systems.
  • Responsible for developing business requirements that are used by system developers in creating or changing applications.
  • Currently working on new Documenter Reporting Tool project with developer to be used for management reporting which includes: Volume/Productivity/Performance Management.
  • Introduced a process for utilizing an issue tracking system called SPARCS in order to track production related issues and resolutions which has become widely utilized in the Commercial Support Area.
Expected in 1980 High School Diploma | College & Business Ocean Springs High School, Ocean Springs, MS GPA:
Expected in | College Prep Biddeford High School, Ocean Springs, ME GPA:

Freshman - Junior Year

  • Lean Six Sigma Yellow Belt and Green Belt Certified
  • Banker's Edge Courses (Compliance - required annually) Information Mapping Methodology (used for Documentation) Advanced Windows Training MS Visio QuickTest Professional (Mercury)
  • Completed Level 1 Certification in Operational Risk Management
  • In process of completing Level 2 Certification in Operational Risk Management

Additional Information


Service Excellence Award (5) with TD Banknorth

Outstanding Attendance Award (UNUM)

Outstanding Performance Award (4) (UNUM)

Technical Support Specialist Award (UNUM) Maple Leaf Award (from UNUM Canada)

Individual Results Performance Recipient 1998 (UNUM) Procedures Award (UNUM)

Employee Applause Award (UNUM)

COMMUNITY ACTIVITIES: I have participated in various TD Bank Volunteer activities in 2013 and 2014. Singer/performer on a voluntary basis (examples include): Auditioning for 'America's Got Talent' in 2009; LaKermesse Festival, 1st place winner in Idol Content in 2010; LaKermesse Festival, 2nd place winner in 2009; Cumberland County Jail; United Way Walk, Run, Roll, Biddeford's City Theatre.

  • Intermediate SQL Queries/ Toad for Oracle
  • Advanced Computer proficiency
  • Project Management experience
  • Problem solving experience
  • Customer Service experience

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Resume Overview

School Attended

  • Ocean Springs High School
  • Biddeford High School

Job Titles Held:

  • Data Governance Officer III
  • DataMart Analyst II - Test Team
  • IT/Quality Assurance Analyst
  • Commercial Application Support Analyst


  • High School Diploma

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