To more effectively utilize my business and computer skills and also to expand my knowledge of communication and leadership skills. Multi-talented data Analysis consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Management
Case Manager, Underwriting
Counselor, Web servers
Counseling
Client
Customer service
Data Entry
Driving
Training employees
Inventory
Team lead
Marketing
Supervising
Therapy
Data imports
Computer database coordination
Data Analysis
Data collection/organization
Interpersonal communication skills
Positive communication skills
Computer literacy
Complex computer environments
Business operations management
Excel
Power Point
Share point
Microsoft Word
Network
Processes
Profit
Quality
Reporting
Selling
Scheduling
Shipping
Supervising
Taxes
Troubleshoot
Attendance data
Data warehouse maintenance
Data-driven decision-making
Data Analysis / Trend Assessment
Verbal communication skills
Advanced communication skills
Computer systems knowledge
Operations management
Logistics operations management
Business operations, Case Manager, Closing, Interpersonal communication, Communication skills, Computer literacy, Counselor, Counseling, Client, Clients, Customer service, Data Analysis, Data collection, Data Entry, Data warehouse, Database, Decision-making, Decryption, Driving, Edit, Training employees, Inventory, Team lead, Logistics, Market, Marketing, Meetings, Excel, Power Point, Share point, Microsoft Word, Network, Operations management, Pick, Printers, Processes, Profit, Quality, Reporting, Selling, Sales, Scheduling, Servers, Shipping, Supervising, Supervising 5, Tax, Taxes, Therapy, Trend, Troubleshoot, Underwriting, Utilities, Verbal communication skills, Web servers
Work History
Data Annalist, 12/2019 - Current Northwest Center – Everett, WA,
Rate and Process background checks within guidelines provided by states and hire right which involves on average 600 requests day which increased revenue for department by 10%.
Reassign cases when researches are missing certain information that is needed per client guidelines.
Provide quality and punctual customer service to clients and customers.
Assist in any special project and schedule and organize team functions which included establishing and increasing quality of errors and helping with more training where needed.
Underwriting within cases and verification.
Decryption and using laws and statutes to help determine what is re portable and what is not re portable per each case.
Working closely with claims departments when there are discrepancies.
Working closely to fix these discrepancies and then reporting final data to clients
Sales associate customer service, 12/2017 to Current
Kay Jewelers - Smyrna, TN.
Handling opening, closing store, and checking in product and conducting audits.
Conducting bank drops at end of shifts and counting drawers.
Handling all customer service with clients and fellow employees.
Tracking and reporting repair issues to show enough data to have repair shop moved to another one.
This increased revenue for store.
Customers were happy with their product again.
This increased repair sales by over 15.
Case manager/front Desk Data Annalist, 09/2019 - 12/2019 University Of Michigan – Ann Arbor, MI,
Manage incoming calls from clients and customers.
Updating clients files when needed, checking in clients that come in and then scheduling new appointments before clients leave.
Handling Case Load of 400 clients as Case Manager to make sure that each one of clients can come to each appointment and also to make sure that any help with resources within community or questions that client has are answered.
This increased revenue by 12% being able to multiple task two different job titles and helping more quickly with clients.
Team lead Data specialist, 08/2018 - 08/2019 Jackson Hewitt – Usa ● Spanish Springs, NV,
Running reports through excel, Microsoft, and data entry.
Training all new team members on computer skills and warehouse manager and labor advantage.
Sending out reports each and every day.
Participating in meetings giving updates on how building was going along with suggestions for changes.
This increased revenue by 20% due to less loss of merchandise.
Conducting audits each day on each area and figuring out how to edit and make processes easier.
Working with claims departments and providing data findings to confirm.
Working customer service with all of company's clients.
Working very closely with them and ensuring that their product was working and keeping and showing data plans.
Team Manager, 01/2017 - 08/2018 Advance Auto Parts – City, STATE,
Supervising 25 employees.
Establishing new processes and developments of new facilities including developing and maintain High jump.
Creating work instructions on processes to help train new employees on processes and driving equipment.
Help with development from Red Prairie system to High Jump 2.0 using warehouse management, and yard advantage.
Setting up Zebra Printers and utilities involved.
Making sure printers work hand and hand with high jump and yard advantage and labor advantage.
Having to troubleshoot and develop high jump 2.0 and app servers and web servers including printers.
Use of message ques and table to table communication and training on them as well.
Interviewing potential new hires and participating in daily meetings with peers.
Working closely with customer service with all of clients.
Making scheduled pickups, drop offs and determining market and profit of each company which increased revenue for warehouse by 16%.
Working with claims departments and providing data to confirm findings.
Team lead Customer service| advance auto warehouse.
Team Lead, 10/2014 - 02/2017 Advance Auto Parts – City, STATE,
Supervising 20 employees.
Training employees on processes and certifications with driving equipment.
Setting up new departments to run efficiently and properly.
Working with vendors on selling and shipping product along with scheduling pick up's and deliveries.
Increased revenue by 18% weekly by selling product back to vendors.
Working with claims departments and providing data to confirm findings.
Creating work instructions on processes to help train new employees on processes and driving equipment.
Conducting inventory and ordering of all supplies.
Increased sales revenue by 23%.
Taking care of all customers and making sure that everyone comes in and leaves happy.
Associate/ Key, 09/2012 - 03/2014 Bath And Body Works – City, STATE,
Handling opening, closing store, and checking in product and conducting audits.
Conducting bank drops at end of shifts and counting drawers.
Making schedules for all of employees of store.
Helped increased sales goals for store and district.
Managed 12 employees.
Tax Preparer, 04/2012 - 09/2012 Town Of Enfield – City, STATE,
Keeping track of all records of property taxes and their districts.
Updating addresses in system when customers move and don't report new address.
Taking in payments for customers during tax seasons.
Helping customers when are needing property lines.
Downloading all files on paper into share point system that is easily found and accessed which helped location of product increase by over 60%.
Updating to share point increased towns performance which made residents happy to come in.
Education
Bachelor of Science: Psychology, Expected in 05/2017 - Southern New Hampshire University - Hooksett, NH GPA:
Associate of Science: Human Services, Expected in 2013 - Asnuntuck Community College - Enfield, CT GPA:
Associate of Science: Criminal Justice, Expected in 2011 - Asnuntuck Community College - Enfield, CT GPA:
Work History
Data Annalist, 12/2019 - Current HireRight Inc – Nashville, TN
Rate and Process background checks within guidelines provided by states and hire right which involves on average 600 requests day which increased revenue for department by 10%.
Reassign cases when researches are missing certain information that is needed per client guidelines.
Provide quality and punctual customer service to clients and customers.
Assist in any special project and schedule and organize team functions which included establishing and increasing quality of errors and helping with more training where needed.
Underwriting within cases and verification.
Decryption and using laws and statutes to help determine what is re portable and what is not re portable per each case.
Working closely with claims departments when there are discrepancies.
Working closely to fix these discrepancies and then reporting final data to clients
Sales associate customer service, 12/2017 to Current
Kay Jewelers - Smyrna, TN.
Handling opening, closing store, and checking in product and conducting audits.
Conducting bank drops at end of shifts and counting drawers.
Handling all customer service with clients and fellow employees.
Tracking and reporting repair issues to show enough data to have repair shop moved to another one.
This increased revenue for store.
Customers were happy with their product again.
This increased repair sales by over 15.
Case manager/front Desk Data Annalist, 09/2019 - 12/2019 Cumberland Mental Health – Lebanon, TN
Manage incoming calls from clients and customers.
Updating clients files when needed, checking in clients that come in and then scheduling new appointments before clients leave.
Handling Case Load of 400 clients as Case Manager to make sure that each one of clients can come to each appointment and also to make sure that any help with resources within community or questions that client has are answered.
This increased revenue by 12% being able to multiple task two different job titles and helping more quickly with clients.
Team lead Data specialist, 08/2018 - 08/2019 Using Microsoft, XPO Logistics – Lebanon, TN
Running reports through excel, Microsoft, and data entry.
Training all new team members on computer skills and warehouse manager and labor advantage.
Sending out reports each and every day.
Participating in meetings giving updates on how building was going along with suggestions for changes.
This increased revenue by 20% due to less loss of merchandise.
Conducting audits each day on each area and figuring out how to edit and make processes easier.
Working with claims departments and providing data findings to confirm.
Working customer service with all of company's clients.
Working very closely with them and ensuring that their product was working and keeping and showing data plans.
Team Manager, 01/2017 - 08/2018 Advance Auto Parts – La Vergne, TN
Supervising 25 employees.
Establishing new processes and developments of new facilities including developing and maintain High jump.
Creating work instructions on processes to help train new employees on processes and driving equipment.
Help with development from Red Prairie system to High Jump 2.0 using warehouse management, and yard advantage.
Setting up Zebra Printers and utilities involved.
Making sure printers work hand and hand with high jump and yard advantage and labor advantage.
Having to troubleshoot and develop high jump 2.0 and app servers and web servers including printers.
Use of message ques and table to table communication and training on them as well.
Interviewing potential new hires and participating in daily meetings with peers.
Working closely with customer service with all of clients.
Making scheduled pickups, drop offs and determining market and profit of each company which increased revenue for warehouse by 16%.
Working with claims departments and providing data to confirm findings.
Team lead Customer service| advance auto warehouse.
Team Lead, 10/2014 - 02/2017 Advance Auto Parts – Enfield, CT
Supervising 20 employees.
Training employees on processes and certifications with driving equipment.
Setting up new departments to run efficiently and properly.
Working with vendors on selling and shipping product along with scheduling pick up's and deliveries.
Increased revenue by 18% weekly by selling product back to vendors.
Working with claims departments and providing data to confirm findings.
Creating work instructions on processes to help train new employees on processes and driving equipment.
Conducting inventory and ordering of all supplies.
Increased sales revenue by 23%.
Taking care of all customers and making sure that everyone comes in and leaves happy.
Associate/ Key, 09/2012 - 03/2014 Bath and Body Works – Enfield, CT
Handling opening, closing store, and checking in product and conducting audits.
Conducting bank drops at end of shifts and counting drawers.
Making schedules for all of employees of store.
Helped increased sales goals for store and district.
Managed 12 employees.
Tax Preparer, 04/2012 - 09/2012 Town Of Enfield – Enfield, CT
Keeping track of all records of property taxes and their districts.
Updating addresses in system when customers move and don't report new address.
Taking in payments for customers during tax seasons.
Helping customers when are needing property lines.
Downloading all files on paper into share point system that is easily found and accessed which helped location of product increase by over 60%.
Updating to share point increased towns performance which made residents happy to come in.
Skills
Business operations, Case Manager, closing, Interpersonal communication, communication skills, Computer literacy, Counselor, Counseling, Client, clients, Customer service, Data Analysis, Data collection, Data Entry, Data warehouse, database, decision-making, Decryption, Driving, edit, Training employees, Inventory, Team lead, Logistics, market, Marketing, meetings, Excel, Power Point, Share point, Microsoft Word, Network, Operations management, pick, Printers, Processes, Profit, Quality, reporting, Selling, Sales, Scheduling, servers, Shipping, Supervising, Supervising 5, tax, Taxes, Therapy, Trend, Troubleshoot, Underwriting, utilities, Verbal communication skills, Web servers
Additional Information
As a case manager it is my job to make sure that my clients keep up with records, appointments and any help and resources that I can provide the client with to make sure they are getting the best help that they can and feel safe and comfortable. As Team Manager of the Reclamation department for AAP, my duties included creating and developing the daily flows of the department for a new distribution center. I was responsible for solving any problems that arose within the department and developing the team members to achieve production goals and grow their careers.
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