data and operations specialist resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
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Career Overview

Experienced Data and Operation's specialist with extensive skill in Data Analysis, and Reporting using PeopleSoft and Technolutions Slate CRM applications. Detail-oriented professional with proficient technical documentation, and project management skills.

Work Experience
Data and Operations Specialist, 12/2016 - Current
Click Up Salt Lake City, UT,
  • Contributed to the implementation and development of Technolsolution Slate and Hobson CRM application export of data to PeopleSoft.
  • Responsible for the application load process and technical error corrections necessary to ensure data integrity.
  • Responsible for generating communication using letter generation in PeopleSoft and recently transition to our electronic communications using our CRM.
  • Tracked and analyzed data by retrieving query to determine inconsistencies, needed improvements and resolves data errors in PeopleSoft/Slate.
  • Responsible for properly coding/cleaning up data in Peoplesoft and CRM..
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Communicates with prospective students on admission requirements, policies and procedures in-person, via phone, email and text outreach.
  • Create targeted communication and strategic plans utilizing our CRM for attracting, enrolling, and supporting students.
  • Interview, supervise, and train office student workers to assist the office in answering phone calls, processing admissions documents, and provide professional development opportunities.
  • Chaired several committees needed to hire new employees for the University.
Data Processing and Programing Technition, 10/2005 - 12/2015
New Jersey City University - Graduate Studies City, STATE,
  • Committed to multiple projects and tasks and ensured that the increased workload during a decreased 40% of team's workload.
  • Designed business rules for incoming vendor's files to designated folders.
  • Produced internal and regulatory reports on regular or adhoc basis on SharePoint.
  • Managed and organized documents for graduate admissions throughout the application funnel and ensured that the necessary updates were accurately handled and in a timely manner.
  • Provide excellent customer service to prospective students by making sure that the student's experience throughout the admissions process is so great that they will be feel good about their decision to select NJCU for their educational career path.
  • Run reports to detect and correct errors, manage the inactive student process for newly admitted students with no enrollment, run the newly admitted term activation process, In charge of the application loading process.

  • Compared transcribed data with source document to detect and correct errors.
  • Followed data entry protocols, rules and regulations.
  • Evaluated source documents to locate needed information.
  • Checked for accuracy by verifying data and records.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Utilized techniques for increasing data entry speed.
  • Assisted with developing data entry processes.
  • Conducted audits of existing data entry processes.
  • Developed and implemented data entry operations.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Analyzed current data records to provide detailed reports.
  • Updated and maintained customer information, documents and records.
  • Coded and processed applications into required electronic formats.
Technical Support, 2013 - 10/2014
Lockheed Martin Corporation City, STATE,
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Designed relational database for enforcing data integrity, and tracking inventory with Microsoft Access.
Master of Science: Health Administration, Expected in 05/2016
New Jersey City University - Jersey City, NJ,
Status -

3.8 GPA

Bachelor of Science: Computer Science, Expected in 05/2004
New Jersey City University - Jersey City, NJ,
Status -

3.5 GPA

Technical Skills
Crystal Reports Intermediate 2 2016
SQL Server Management Studio (SSMS) Intermediate 3 2016
Microsoft Visio Intermediate 5 2016
VBA Advanced 5 2016
Microsoft Excel Advanced 7 2016
Microsoft Word Advanced 9 2016

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Resume Overview

School Attended

  • New Jersey City University
  • New Jersey City University

Job Titles Held:

  • Data and Operations Specialist
  • Data Processing and Programing Technition
  • Technical Support


  • Master of Science
  • Bachelor of Science

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