Cheerful and upbeat professional with history of exceeding Bilingual Customer Service Representative expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day.
Able to review and fix documents, generate reports and independently handle office needs. Focused team player with a hardworking mentality, strong initiative and professional manner.
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