Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Cheerful and upbeat professional with history of exceeding Bilingual Customer Service Representative expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day.
Able to review and fix documents, generate reports and independently handle office needs. Focused team player with a hardworking mentality, strong initiative and professional manner.
Skills
Merchandising knowledge
Dispute mediation
Cash handling accuracy
Customer service
Retail merchandising expertise
Money handling
Reading comprehension skills
Customer- and service-oriented
Excellent communication skills
Outgoing personality
Listening skills
Reliable and punctual
Team player mentality
Experience
06/2016 to 12/2018Customs Specilist Chefs Warehouse | Usa ● Towson, MD,
Tracked shipments and communicated with carriers to confirm arrival time and release.
Identified shipments requiring special handling based on value, size, documentation and country of origin.
Processed and completed invoicing processes for timely and accurate billing of imports.
Prepared, checked and filed documentation with AES department.
Monitored shipments and obtained clearance from customs and other agencies.
Used power of attorney privileges to sign documents on behalf of clients.
Manually created shipments, assigned carriers and dispatched shipments.
Reviewed new customer orders and requests and manually entered data into centralized database.
Monitored department performance data to identify and avoid potential risks.
Entered data into [Software Program] to load and manipulate data and to produce reports.
Produced bills of lading and updated shipment status information.
Monitored shipments to guarantee on-time delivery.
Completed and followed up on all registration and traffic documents.
Coordinated with freight forwarders to expedite international shipments.
Processed customs duties and fees quickly to release international shipments.
Worked at rapid pace to meet tight deadlines.
Completed all necessary customs documents and other paperwork.
Entered information of cars on the way and an estimate of arrival.
Got all paper work together to summit to USA Customs on time.
01/2017 to 06/2017Receptionist/Customer Service RepresentativeH&M | Buford, GA,
Kept reception area clean and organized to offer positive first impression to every visitor.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Received invoice payments, handled deposits and reconciled accounts.
Produced invoices, mailed bills to customers and filed copies for company records.
Tracked incoming shipments.
01/2017 to 04/2017Sales AssociateH&M | Carlsbad, CA,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Won store sales competition for making the first sale of the day,
Negotiated and closed deals with minimal oversight.
Sold various products by explaining unique features and educating customers on proper application.
Processed orders through system and coordinated product deliveries.
Educated customers on product and service offerings.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended merchandise to customers based on needs and preferences.
Used register system to ring up customer purchases, process payments and issue receipts.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
Communicated with customers about ABC Mouse offerings, including policies, restrictions and refund policies.
Recommended optimal merchandise based on customer needs and desires.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
10/2016 to 02/2017Sales AssociateTarget | City, STATE,
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assisted customers by finding needed items and checking inventory for items at other locations.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Used register system to ring up customer purchases, process payments and issue receipts.
Helped customers sign up for cartwheel.
Educated customers on product and service offerings.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Made sure the area that I was given was clean by the end of the day.
Answered guest service calls.
Education and Training
Expected in 06/2012High School Diploma | Animo Inglewood Charter High School, Inglewood, CA, GPA:
Expected in | Long Beach City College, Long Beach, CAGPA:
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