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customs protection officer supervisor resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Results-focused Administrative Specialist professional with strength in multi-tasking, time management and productivity. Proactive leader with strengths in communication and collaboration. Proficient in leveraging strategy and responsibility, with the knowledge to promote smooth running operations. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Adept at administrative tasks such as scanning, printing and records management.
  • Accurate data entry, editing and proofreading.
  • Ability to make critical judgements during emergencies.
  • Vast knowledge in training, team development, and adaptability.
  • Extensive verbal and written communication skills.
  • Intermediate experience in Microsoft Office Suites: Excel, PowerPoint, Word, and Outlook.
Education and Training
Texas State University San Marcos, TX Expected in 05/2015 Bachelor of Science : Criminal Justice - GPA :
  • Minor in Biology.
Texas State University San Marcos, TX Expected in Bachelor of Science : Biology - GPA :
Experience
University Of Kentucky - Customs Protection Officer Supervisor
Lexington, KY, 09/2018 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained updated Post Order knowledge through experience and Officer feedback.
  • Utilized Microsoft Excel to compile data gathered from various sources.
  • Earned reputation for good attendance and hard work.
  • Collaborated in development of policies and procedures.
  • Recognized by management for providing exceptional customer service.
G4S Security Solutions - Customs Protection Officer
City, STATE, 09/2017 - 09/2018
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored access control systems, including CCTV systems for daily activities and nefarious activities such as theft and usage of wireless devices.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
  • Communicated with team members and building management via radio, telephones, computers and proprietary Security software.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at government facilities.
Texas State University-San Marcos - Student Resident Assistant
City, STATE, 02/2012 - 05/2017
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Counseled 50+ residents at multiple housing facilities; liaised between residents and community programs and departments.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and any drug/alcohol related incidents.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Developed and deepened relationships with residents and fellow staff.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Learned Microsoft Outlook and Microsoft Excel to support office needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Collaborated with others to discuss new retention solutions and student involvement opportunities.
  • Helped residents living with physical and emotional conditions with personal needs.
  • Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss.

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Resume Overview

School Attended

  • Texas State University
  • Texas State University

Job Titles Held:

  • Customs Protection Officer Supervisor
  • Customs Protection Officer
  • Student Resident Assistant

Degrees

  • Bachelor of Science
  • Bachelor of Science

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