customs operations freight forwarder resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Results-focused Logistics professional with strength in International Transport, Freight Forwarding and Delivery Precision. Proactive leader with strengths in communication and collaboration. Proficient in Export Trade Compliance and Transportation knowledge to promote legal complaint exports and cost efficient delivery of goods. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Document preparation
  • Performance optimization
  • Shipment tracking
  • Microsoft Office
  • Team management
  • Problem resolution
  • Decision-making
  • Schedule coordination
Customs Operations/Freight Forwarder, 08/2017 - Current
Quad/Graphics, Inc. Winchester, VA,
  • Create commercial documentation with all of the key specifications that are required to legally export the US along with being compliant to enter the country being shipped to
  • Present all compliant documents to US customs in order to obtain an ITN/AES number to the broker for customs clearance
  • Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
  • Analyzed shipping routes to determine how to minimize environmental impact.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Generated ocean bookings in Atlas/Ship It, created commercial documents in Integration Point, updated TBR references in Atlas, and submitted SLI in Transporeon
  • Managed and delivered all import containers to production plants in the US
  • Opened bookings for ADHOC shipments, work to obtain trade data (HTS and ECCN), get rate quotes for approval
  • Created strong working relationships with suppliers, carriers, and members of production plants to ensure the supply chain runs smooth from end to end
  • Collaborated with Purchasing, Logistics Data Management, and Logistic Engineers’ during the yearly contract bids to ensure that the carriers that were awarded the business to was aware of the operational systems used and to ensure all master data is transferred over correctly for each lane
  • Worked along side Volvo Purchasing to negotiate contracts with steamship lines, drayage carriers, and fumigation
Instructor/ Office Manager, 06/2009 - 05/2019
Holli’s Academy Of Dance City, STATE,
  • Collaborated with owner on recital themes, costumes, day to day business needs/operations
  • Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
  • Upheld studio guidelines and legal requirements for dancer and staff protection.
  • Planned and oversaw marketing plans to increase studio business.
  • Managed the other instructors hours and class coverage
  • Fielded parents questions, concerns, comments
  • Choreographed dances for competition, recital, and community engagement
  • Managed tuition, pay roll, competition fees
  • Mentored students in and out of the dance studio, as well as working with other instructors on expanding knowledge for teaching different techniques
  • Delivered individual instruction to students in between group classes.
  • Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
Traffic Coordinator, 06/2015 - 08/2017
Volvo Logistics City, STATE,
  • Tracked and traced international and domestic shipments for all Volvo and Mack Plants in North America
  • Set up transportation for domestic and international freight for all plants/ planners in the Volvo and Mack Corp
  • Worked closely with suppliers to set up reliable and fast transportation for their shipments to arrive in a timely and cost efficient manner, as well as provide routing instructions as needed
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Identified and corrected issues that arose in day to day operations and escalated for further action if needed
  • Continuously worked on ways to improve the daily functions/ performance with other VLS Traffic Team members
  • Managed spreadsheets/ master data within working team place sites to keep colleagues informed and up to date on shipments
  • Built productive professional relationships with vendors, carriers, customers and management and fostered unified team approach to preventing problems, delays and safety risks.
Education and Training
Bachelor of Fine Arts: Dance, Ballet, Expected in 05/2013
Radford University - Radford, VA,
Status -

GPA: 3.5

Associate Degree: Business Management, Expected in 05/2013
Radford University - Radford, VA
Status -
  • Eliminated the use of having to manually enter commercial invoice data in the TIR database for the export process for a weekly export lane to Sweden. Saving an average of 2 hours a week, roughly a savings of $2200 a year.
  • Developed mapping of each export lane for customers detailing deadlines for each requirement for exporting compliantly out of the US.
  • Created a way of work to keep track of a customer’s container pool; keeping track of when it arrives and leaves the facility. Thus decreasing time and administration work when invoices come through on demurrage from steamships. Collectively a cost savings of $10,000 a year in just admin work alone
  • Successfully trained and implemented the import process for containers into a new team within 2 months

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Resume Overview

School Attended

  • Radford University
  • Radford University

Job Titles Held:

  • Customs Operations/Freight Forwarder
  • Instructor/ Office Manager
  • Traffic Coordinator


  • Bachelor of Fine Arts
  • Associate Degree

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