customs and border protection officer program manager resume example with 14+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Possess a comprehensive background in planning and conducting removal cases, analyzing intelligence, performing searches of personal data and documents. Evaluated and analyzed intelligence to develop/identify trends in criminal activity. Able to prepare and deliver presentations on National Security matters. Successfully developed complex removal cases based on ties to terrorism, fraud, and narcotics seizures. Demonstrate a high level of integrity and professionalism during dangerous and sensitive operations. Have excellent communication skills in liaising with other agencies while conducting security and intelligence operations.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
DeSales University Center Valley, PA Expected in 5 2006 Bachelor of Arts : Criminal Justice - GPA : Criminal Justice
Lehigh Valley College Center Valley, PA Expected in 1 2001 Associate of Arts : Management/Marketing - GPA : Management/Marketing
, Expected in Detecting Deception and Eliciting Responses Certified (FLETC), Glynco, GA, 2010 Sharp Shooter Award (FLETC), Glynco, GA, 2008 : - GPA : Lectured at Trinity Orthodox Church, Symposium on "Post-Modern Terrorism," Hatboro, PA, 2006 Lectured at Bucks County South High School on "Immigration & Travel," Bucks County, PA, 2006
, Expected in Weapons of Mass Destruction Awareness Level Training (DHS), 2005 National Incident Management Systems Training Awareness (FEMA), 2005 : - GPA :
Dk Security - Customs and Border Protection Officer/Program Manager
, , 08/2008 - Current
  • Series-1895 GS-12 step 04.
  • Inspect and examine persons to determine identity and legal status in the United States.
  • Perform database searches to identify terrorists, impostors, fraud, and criminal activity.
  • Maintain National Security sensitive and confidential information in a secure and confidential manner.
  • Conduct routine searches of luggage and cargo to prevent instruments of terror, illegal substances, and contraband from entering the United States.
  • Interview/interrogate subjects of interest to gather intelligence, identify criminal organizations, and disrupt/prevent criminal activity.
- Trusted Traveler Program Manager
, , 10/2013 - Current
  • Manage the Trusted Traveler Programs (Global Entry, NEXUS, SENTRI and FAST) to include drafting appropriate responses to inquiries from senior CBP, DHS and Congressional officials on all aspects of the CBP Trusted Traveler programs.
  • Oversee the set-up and opening of enrollment centers Nationwide to include, training local Port Directors, Chiefs and supervisory CBPOs in the Trusted Traveler Programs, GE policy/guidelines and grant access to Supervisory program functions.
  • Investigate and resolve data integrity issues impacting the Trusted Traveler Programs leading to a more efficient and streamlined application process.
  • Develop and Implement program updates of the continuously evolving Trusted Traveler Programs, by liaising with the Vetting Center and the CBP Ombudsman to enhance application processing.
  • Manage the Trusted Traveler Databases, Global Enrollment System, Global Online Enrollment System, and Global Entry Reports, in reviewing and supervising the enrollment of applicants by CBPOs in ports of entry and enrollment centers.
  • Represent CBP/HQ in all public events, conferences and high profile meetings as a subject matter expert on the Trusted Traveler Programs.
  • Review complex inquiries from all ports of entry, DFOs and the public, to include Ombudsman reviews, on matters that require expert/management input leading to inquiry resolution and final application determination.
  • Served as CBP Ombudsman for 4 months, in Williston VT, conducting research and review of application denials and adjudicate appropriately based on program standards and agency mission.
  • Targeting & Analysis Unit (PAU)/Case Officer, 10/2010 - 10/2013 Researched and analyzed all databases and place lookouts on subjects of interest to be interviewed in relation to terrorism, narcotics, fraud, and other criminal activity.
  • Analyzed and identified trends and threats relating to terrorism, fraud, and narcotics smuggling.
  • Conducted counter-terrorism interviews to identify and disrupt terrorist activities and plots by eliciting vital information.
  • Developed intelligence reports that have led to the identification and disruption of passport fraud rings in Europe and the United States.
  • Interrogated positive TSDB matches for intelligence and information gathering and subsequently distributed the findings to NTC, JTTF, HSI, and DSS.
  • Conducted secondary inadmissibility cases and have developed and executed numerous cold cases from interviews, post-case analysis, intelligence reports, and other database research.
  • Served as lead officer in several cases where Albanian to English translation was essential in solving the case, including translated wire-taps of suspected INTERPOL fugitives that led to positive findings and convictions as well as passport and visa fraud.
  • Very knowledgeable with various Law Enforcement and Intelligence Databases, including NCIC, TECS, ADIS, CCDI, CLAIMS, US-VISIT, ATS-P, ATS, GES, SIGMA, ENFORCE, SEVIS, CIS, and more.
  • Participated in the Alliance to Combat Transnational Threats (ACTT) National Initiative in Tucson, AZ for 4 ½ months.
  • Conducted traffic stops at high risk highways, along with border patrol agents, that resulted in arrests of persons and seizures of vehicles/narcotics.
Unifi - Loss Prevention Detective
, , 04/2008 - 08/2008
  • Monitored and investigated internal theft cases and assisted in the apprehension of shoplifters.
  • Worked closely with department managers and store manager to reduce shortage and minimize discrepancies.
  • Conduct daily meetings educating store employees on shortage, theft, and best practices for store and product security.
  • Conducted daily communications and conference calls with loss prevention area manager on theft trends and "hot items" of the month.
  • Maintained good working relationship with local law enforcement community and assisted in credit card theft cases for federal agencies.
Bloomingdales Department Store - Transportation Security Screener
, , 08/2006 - 04/2008
  • Used high technology equipment, such as X-RAY, HHMD, ETD, and WTMD, to screen persons and personal effects for dangerous objects and preventing those objects from entering the "sterile" area.
  • Communicated rules and complex procedures to the traveling public in a professional tone and manner.
  • Made effective decisions during high stress situations, including noise from machinery, distractions, time pressure, unruly passengers, and locating devices intended on creating massive destruction.
  • Utilized electronic and imaging equipment to analyze persons' travel tickets, identification cards, and passports to identify discrepancies and fraud.
agency, conferences, credit, Databases, database, drafting, English, FAST, imaging, Law Enforcement, legal, loss prevention, machinery, meetings, access, Weapons, research, SIGMA, Supervisory, supervising, Symposium, translation

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Resume Overview

School Attended

  • DeSales University
  • Lehigh Valley College

Job Titles Held:

  • Customs and Border Protection Officer/Program Manager
  • Trusted Traveler Program Manager
  • Loss Prevention Detective
  • Transportation Security Screener


  • Bachelor of Arts
  • Associate of Arts
  • Detecting Deception and Eliciting Responses Certified (FLETC), Glynco, GA, 2010 Sharp Shooter Award (FLETC), Glynco, GA, 2008
  • Weapons of Mass Destruction Awareness Level Training (DHS), 2005 National Incident Management Systems Training Awareness (FEMA), 2005

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