LiveCareer-Resume

customs and border protection officer resume example with 9+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Security-conscious US Customs and Border Protection Officer with great observational skills, considerable knowledge in the enforcement of federal laws and regulations, and how they affect travelers entering the United States. Results-focused mindset and approach with a growing track record in successful immigration enforcement procedures, interviewing, and intelligence gathering. Diligent focus on counterterrorism, and contraband detection while facilitating the flow of legal trade and travel. Ready to take on new challenges and opportunities that promote the mission and encourage a professional growth mindset. Aspiring to become a great criminal investigator, an asset to the federal government, and be of service to this country.

Skills
  • Customs and immigration law enforcement
  • Intelligence gathering
  • International border security and protection
  • Illegal immigrant inspection
  • Public safety
  • Interviewing/Interrogation Skills
  • Intelligence Gathering
  • Basic Math
  • Team management
  • Supervision & Leadership
  • Computer Skills
  • Relationship Building Skills
  • Fluent in Spanish

*Firearms (Pistol/M4 Rifle): Qualified

*Mobile Field Force Level I: Certified

*Mobile Field Force Level II: Certified

*Oleoresin Capsicum (OC): Certified

*Electronic Control Weapon (ECW): Certified

*Collapsible Straight Baton (CSB): Certified

Experience
09/2020 to Current Customs and Border Protection Officer Flowserve Corporation | Suisun City, CA,
  • Enforce our nation’s immigration, customs, and agricultural laws at international land ports of entry
  • Prevented illegal trafficking of people, narcotics and contraband into country.
  • Served as federal law enforcement officer and verified compliance to laws when goods or people entered country.
  • Conducted inspections of individuals and conveyances through random vehicle inspections.
  • Interview motor vehicle and pedestrian crossers to verify there is a legitimate purpose to come to the US
  • Verify documents used for crossing are official and have not been tampered with or are false.
  • Detected and prevented illegal entry and smuggling of aliens from entering country.
  • Prevented illegal entry, prohibited goods and smuggling of illegal drugs and other contraband by conducting vehicle searches at the port of entry.
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Searched for clues to gather evidence for immigration proceedings.
  • Completed comprehensive face-to-face interviews with subjects, co-travelers and immediate family to gather information on admissibility violations.
10/2016 to 09/2020 Sales Manager Ralph Lauren | Laredo, TX,
  • Sales and marketing of consumer products and services based on sales agreement
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Created and finalized quotes to complete deals with vendors and customers.
  • Sold multiple different products for companies for commission only compensation
  • Helped train sales teams in both in English and Spanish on field sales techniques, networking approaches, marketing options, and how to do in-home presentations
  • Helped calling teams make cold-calls and follow-ups to close any pending and/or potential sales.
01/2020 to 07/2020 Sales Professional Montage Hotels | Manhattan, NY,
  • Ranked #8 out of 30 in the district for sales and customer service
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
  • Consistently earned top performer out of 7 sales team members for exceeding sales goals.
  • Assist management in team building and training
  • Trained all new hires on sales and marketing techniques
  • Coached and trained team members on ways to increase sales and meet goals, how to best initiate sales conversations, and how to upsell customers once the sale is close
  • I began as part-time and then my hours were increased to full-time
  • Was unofficially considered team lead and was assistant to manager when she was out managing sales goals, sales and customer service issues, and assisting with technical issues when necessary
  • Was also informed before the pandemic that I was the next sales professional to become sales manager officially
  • Supervisor: Flor Elizondo (9562442934)
  • Okay to contact this Supervisor: Yes
06/2019 to 08/2019 Security Officer Ajinomoto Frozen Foods | Hayward, CA,
  • Provided security for a detention center that was managed by the Department of Homeland Security
  • Access Control within detention areas
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Guarding Holding Pods and assisting federal agents
  • Assisting Supervisors with other tasks like providing coverage in areas were other guards were not present, monitoring the change of posts, assisting with other administrative needs
  • Assisted federal agents with translation needs when detainees needed to communicate with them.
12/2017 to 04/2018 Operations Manager Office Depot | Mccomb, MS,
  • Managed daily administrative operations of distribution center along with scheduling and warehouse logistics
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Coordinated inventory control and logistics to make sure all our projects were provided all materials necessary for the job
  • Coordinated purchasing and returns to make sure that our stores profitability was not affected
  • Was a project manager also coordinating and monitoring scheduled repairs, site Inspections, customer concerns and questions, coordinated Installations with over 10 Installation teams of 3-10 crew members each
  • Translated between customers, general managers/owners, and installation crews when necessary (English/Spanish)
  • Handled customer service issues and prevented bigger problems by deescalating issues with customers and providing the necessary solutions
  • Supervisor, Mike Beavers ((717) 419-8877)
  • Okay to contact this Supervisor: Yes
08/2017 to 12/2017 Retail Sales Manager Milestone Retirement Communities | Thousand Oaks, CA,
  • Brought a store up from not meeting sales goals and about to close to achieving a 150% increase in meeting and surpassing our sales goals and quotas
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Worked directly with Regional Management to develop best practices and better ways to improve other stores
  • Trained and coached new hires and current team members on best sales approaches and techniques, how to engage customers to market our product, and how to close and upsell a customer when processing orders
  • Trained team members from other stores due to my approved sales professional work ethic
  • Managed the ordering and logistics of materials and installation crews
  • Coordinated installations with installers and customers to make sure we had the customers best interest in mind
  • Translated for installation crews and customers when necessary (English/Spanish)
  • Supervisor: Jacob Johnson (8018857634)
  • Okay to contact this Supervisor: Yes
04/2016 to 03/2017 Director of Sales and Marketing Williams-Sonoma, Inc. | Santa Barbara, CA,
  • Directly managed sales and marketing strategies and implemented approaches to grow our customer base and commercial network
  • Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
  • Planned and oversaw print advertising and social media and recommended product positioning strategy to attain long-term market share.
  • Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
  • Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.
  • Managed residential and commercial projects
  • Managed daily administrative operations of distribution center along with scheduling and warehouse logistics
  • Coordinated inventory control and logistics to make sure all our projects were provided all materials necessary for the job
  • Coordinated purchasing and returns to make sure that our stores profitability was not affected
  • Was a project manager also coordinating and monitoring scheduled repairs, site Inspections, customer concerns and questions, coordinated Installation crew for multiple jobs
  • Translated between customers, general managers/owners, and installation crews when necessary (English/Spanish)
  • Handled customer service issues and prevented bigger problems by deescalating issues with customers and providing the necessary solutions.
10/2015 to 02/2016 Lead Sales Northeast Bancorp | South Paris, ME,
  • As a lead sales professional I was the field sales manager available to sales reps to assist with any customer issues or concerns
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Maintained attractive merchandise displays to maximize purchases.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Managed physical inventory and logistics, as well as rep duty assignments
  • Provided reps with daily, weekly, and monthly sales goals, as well as coached them on their progress and areas of opportunity
  • Trained all new hires and active reps on marketing and sales techniques, networking, and up selling strategies to help them achieve and exceed their sales goals
  • Supervisor, Aldo Ochoa (512-718-5674)
  • Okay to contact this Supervisor: Yes
06/2014 to 06/2015 Personal Banker Cooper's Hawk Winery | New Lenox, IL,
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Created strategic financial solutions to suit individualized client needs.
  • Expanded client base through consistent product promotion and sales strategy.
  • Met with clients to facilitate budget management and financial guidance.
  • Maximized branch revenue by optimizing daily operations.
08/2013 to 07/2014 General Manager 20/20 Companies | City, STATE,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Supervised employees through planning, assignments and direction.
  • Guided management and supervisory staff to promote smooth operations.
Education and Training
Expected in 05/2009 to to Associate of Arts | Spanish South Texas College, Mcallen, TX GPA:
Expected in 04/2023 to to NanoCertificate | Counterintelligence American Public University System, Charles Town, WV GPA:
Expected in 05/2009 to to Associate of Arts | Music South Texas College, Mcallen, TX GPA:
GPA: 2.9
Expected in 05/2003 to to High School Diploma | Psja North Early College High School, Pharr, TX GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • South Texas College
  • American Public University System
  • South Texas College
  • Psja North Early College High School

Job Titles Held:

  • Customs and Border Protection Officer
  • Sales Manager
  • Sales Professional
  • Security Officer
  • Operations Manager
  • Retail Sales Manager
  • Director of Sales and Marketing
  • Lead Sales
  • Personal Banker
  • General Manager

Degrees

  • Associate of Arts
  • NanoCertificate
  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: