Customer Support Administrative Coordinator Resume Example
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CUSTOMER SUPPORT ADMINISTRATIVE COORDINATOR
Summary
Process Coordinator with talent for organization and accuracy. Strong knowledge of Excel and Data Management. Communicative and team-oriented with proficiency in Microsoft Office Suite. Proven history of fostering collaboration to meet team, individual and management objectives.
Skills
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Experience
Customer Support Administrative Coordinator
Ajo , AZDesert Diamond Casino/Sep 2011 to Current
Ajo , AZDesert Diamond Casino/Sep 2011 to Current
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with Leadership and team members to find workable solutions.
- Assisted on special projects, such as Continuous Training and Reward Programs, by Scheduling and maintaining roisters.
- Collected and entered personal data into system, maintaining complete confidentiality and accuracy.
- Coordinate and create shift bids for multiple Customer Support Centers
- Processed all major shift required transactions including status, promotions, acting assignments, name changes, and no longer with company
- Implement and process reports for Leadership
- Coordinate, Process and track all Reoccurring Training's and New Hire Classes
- Utilized Excel, Spotfire, Kana, Microsoft, Infopath, Blue Pumpkin, eRP, CMS, Empower, Aspect and Workforce Management Systems and Multiple Reservation systems
- Scheduled meetings for Shift Bids and Workforce coordinated materials to be distributed to all attendees.
- Delivered exceptional service to every Crew member through active engagement, effective listening and well-developed interpersonal skills
Customer Service Associate
City , STATEFunjet Vacations/Sep 2003 to Sep 2020
City , STATEFunjet Vacations/Sep 2003 to Sep 2020
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers all Travel Package needs and concerns including passes, recreation and entertainment.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings
- Coordinated special requests and needs with Airlines, Hotels, transportation to carry out customer requests.
- Shared detailed information regarding package options to help customers make decisions.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Airport Service Agent
City , STATEFunjet Vacations/Sep 2003 to Sep 2011
City , STATEFunjet Vacations/Sep 2003 to Sep 2011
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
- Printed itineraries and tickets for passengers.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Boosted bookings by using detailed knowledge of facility, services and offerings when closing reservations for customers.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Determined and adjusted seating arrangements to address behavioral or safety concerns.
- Provided clients with assistance in preparing required travel documents and forms.
- Ensured that Customer complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
- Followed company regulations and rules promoting safe environment for travelers.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight delays.
Education and Training
High School DiplomaBox Elder High SchoolMay 1978City, State
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Resume Overview
School Attended
- Box Elder High School
Job Titles Held:
- Customer Support Administrative Coordinator
- Customer Service Associate
- Airport Service Agent
Degrees
- High School Diploma
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