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Customer Support Administrative Coordinator Resume Example

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CUSTOMER SUPPORT ADMINISTRATIVE COORDINATOR
Summary

Process Coordinator with talent for organization and accuracy. Strong knowledge of Excel and Data Management. Communicative and team-oriented with proficiency in Microsoft Office Suite. Proven history of fostering collaboration to meet team, individual and management objectives.

Skills
  • Administrative operations
  • Administrative support
  • Customer service and support
Experience
Customer Support Administrative Coordinator
Cottonwood Heights , UTJetBlue Airways/Sep 2011 to Current
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with Leadership and team members to find workable solutions.
  • Assisted on special projects, such as Continuous Training and Reward Programs, by Scheduling and maintaining roisters.
  • Collected and entered personal data into system, maintaining complete confidentiality and accuracy.
  • Coordinate and create shift bids for multiple Customer Support Centers
  • Processed all major shift required transactions including status, promotions, acting assignments, name changes, and no longer with company
  • Implement and process reports for Leadership
  • Coordinate, Process and track all Reoccurring Training's and New Hire Classes
  • Utilized Excel, Spotfire, Kana, Microsoft, Infopath, Blue Pumpkin, eRP, CMS, Empower, Aspect and Workforce Management Systems and Multiple Reservation systems
  • Scheduled meetings for Shift Bids and Workforce coordinated materials to be distributed to all attendees.
  • Delivered exceptional service to every Crew member through active engagement, effective listening and well-developed interpersonal skills
Customer Service Associate
Salt Lake City, UTFunjet Vacations/Sep 2003 to Sep 2020
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers all Travel Package needs and concerns including passes, recreation and entertainment.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings
  • Coordinated special requests and needs with Airlines, Hotels, transportation to carry out customer requests.
  • Shared detailed information regarding package options to help customers make decisions.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Airport Service Agent
Salt Lake City, UTFunjet Vacations /Sep 2003 to Sep 2011
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
  • Printed itineraries and tickets for passengers.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Boosted bookings by using detailed knowledge of facility, services and offerings when closing reservations for customers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Determined and adjusted seating arrangements to address behavioral or safety concerns.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Ensured that Customer complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Followed company regulations and rules promoting safe environment for travelers.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight delays.
Education and Training
High School DiplomaBox Elder High SchoolMay 1978Brigham City, UT
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Resume Overview

Companies Worked For:

  • JetBlue Airways
  • Funjet Vacations

School Attended

  • Box Elder High School

Job Titles Held:

  • Customer Support Administrative Coordinator
  • Customer Service Associate
  • Airport Service Agent

Degrees

  • High School Diploma

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