Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced professional with over 30 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic candidate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job and fast and training in job. Motivated to learn, grow and excel in new career.

Committed customer service professional adept at handling currency exchanges and notifying security department to escort winning patrons and maintain security standards. Well-versed in dispatching repair technicians immediately to fix out-of-order machines.

Detail-oriented professional giving succinct, easy to understand instructions to employees and developing positive relationships with slot players. Adept at continuously overseeing facilities to maintain clean public areas. Looking for new job opportunity with gaming company.

  • Machine repair and maintenance
  • Currency exchange
  • Activity monitoring
  • Jackpot payment management
  • Performance Optimization
  • Slot machine operations
  • Adaptability
  • Cultural awareness
  • Teambuilding
  • First Aid/CPR
  • Compassion
  • Analytical skills
  • Flexible & Adaptable
  • Training & Development
  • Responsible
  • Maintenance & Repair
Work History
03/2013 to Current Customer Slot Attendant Potawatomi Hotel & Casino | Milwaukee, WI,
  • Conducted routine inspections to verify compliance with gaming control.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems, including coin jams and machine tilts.
  • Responded to patron questions about functions of slot machines and explained how to use devices.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Listened effectively and used issue resolution skills to efficiently handle all guest complaints and promote brand loyalty.
  • Performed paperwork required for monetary transactions.
  • Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Increased customer satisfaction by resolving product or service issues.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
03/2010 to 03/2013 Cashier St. Joe Company | Port Saint Joe, FL,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Served needs of more than 11 customers in busy Type environment.
  • Worked closely with manager to solve problems and handle customer concerns.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
09/2005 to 03/2010 Server Aparium Hotel Group | Detroit, MI,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than Number customers in busy Type environment.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
  • Prepared beverages and filled food orders for customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
02/1985 to 08/2005 Restaurant Manager Chilis | Greensburg, PA,
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Led and directed team members on effective methods, operations and procedures.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Managed Number-person team of cooks and back of house staff for high-end Type restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Expected in 05/1988 Diploma | Basic School On Wheels, Albuquerque, NM, GPA:

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