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Customer Service Rep Office Administrator Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable, calm and dedicated professional bringing over 15 years of experience in customer service and related positions. Solid team player motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Proficient in Microsoft Office
  • Interdepartmental communication
  • Front office administration
  • Staff development
  • Time management
  • Workforce Management
  • Issue and conflict resolution
  • Senior leadership support
  • Data evaluation
  • Adaptive team player
  • System implementation
  • Courteous demeanor
Experience
10/2020 to 06/2021 Customer Service Rep/Office Administrator Ace Cash Express Inc | Amarillo, TX,
  • Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.
  • Facilitated development of office operations manual, delivered strategic recommendations to senior management on key issues.
  • Regularly acknowledged by leadership for timeliness and attention to detail.
  • Leveraged strong multitasking skills to manage multiple high volume business units, including customer service, data entry, invoicing, inventory control, returns processing, purchasing and shipping.
09/2019 to 02/2020 District Manager PS Salon & Spa | City, STATE,
  • Built positive and productive relationships with store and field leadership.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Supervised 40 service professionals and managed performance metrics within the mid Mass territory.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Supervised 18 locations to enforce high-quality standards of operation.
  • Evaluated BI reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Exceeded sales targets 10% with motivational approaches focused on continuous improvement and strategic goal attainment.
  • Modeled best practices for sales and customer service.
03/2005 to 12/2016 Manager/Licensed Esthetician Elizabeth Grady | City, STATE,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Met or exceeded monthly sales goals as team leader by up to 10%.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Evaluated BI reports to help senior leaders effectively plan business direction and operational strategies.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Mentored 15-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Increased sales revenues by 10 % over 12 months by services, products and educating customers about store promotions.
Education and Training
Expected in Business Administration Concentration | Fitchburg State University, Fitchburg, MA GPA:
Expected in Esthetics And Makeup Artistry | The Elizabeth Grady School of Esthetics & Massage Therapy, Medford, MA GPA:
Certifications
  • Certified Travel Agent, Archer Travel - 2021
  • Certified Laser Safety Officer, National Laser Institute - 2019
  • Licensed Individual Producer - 2019
  • Licensed Esthetician - 2005

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Fitchburg State University
  • The Elizabeth Grady School of Esthetics & Massage Therapy
Job Titles Held:
  • Customer Service Rep/Office Administrator
  • District Manager
  • Manager/Licensed Esthetician
Degrees
  • Business Administration Concentration
  • Esthetics And Makeup Artistry