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Customer Returns Processor Resume Example

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CUSTOMER RETURNS PROCESSOR
Summary

Seasoned Customer Returns Processor with 4 years of experience handling product returns and exchanges. Interfaced with customers in person and via phone and email to assess return request compliance with return policies, inspected merchandise to be returned, prepared for replacement on shelves and maintained returns desk in good operating condition. Devoted to achieving excellent customer satisfaction in return and exchange transactions.

Skills
  • Customer service
  • Quality assurance controls
  • Inbound and outbound calling
  • Quality control
  • Report creation
  • Shipping and receiving understanding
  • Inventory control
  • Microsoft Office expertise
  • Product organization
  • High-energy attitude
  • Data evaluation
  • Freight operations
  • Safe food handling
  • Effective sales techniques
  • Point of Sale (POS) system operations
  • High-volume dining
  • Menu memorization
  • Price memorization
  • Dining customer service
  • Table setting arrangements
  • Buffet setup and takedown
  • Food safety understanding
  • Check payment processing
Experience
Customer Returns ProcessorCompany Name | City, State | September 2016 - Current
  • Communicated return order status and type to office and warehouse staff, providing written reports, including product codes and quantities.
  • Restored returned products to saleable condition, verifying correct packaging and labeling with price reduction as appropriate before returning to designated area on shelves.
  • Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.
  • Kept returns department stocked with labels, hangers and receipt paper and removed trash at end of shifts to maintain area readiness according to standard procedures.
  • Provided detailed monthly departmental reports and updates to senior management.
WaitressCompany Name | City, State | January 2016 - September 2016
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Checked order accuracy and food quality before delivering to customers.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Prepared salads and appetizers to back up kitchen staff.
OperatorCompany Name | City, State | March 2015 - December 2015
  • Created and maintained detailed daily activity logs.
  • Maintained accurate and timely completion of log books and inspection reports.
  • Put completed products into packages and moved to staging locations.
  • Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
  • Accomplished tasks according to schedule and helped struggling team members.
  • Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
Education and Training
High School DiplomaNorth Clay High School | | City, State | May 2013
  • Honor Roll 2009-2013
  • 3.9 GPA
  • Softball team's Heart award Recipient
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Resume Overview

School Attended

  • North Clay High School

Job Titles Held:

  • Customer Returns Processor
  • Waitress
  • Operator

Degrees

  • High School Diploma

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