, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
Customer Relationship Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Skills
Customer Relations
Schedule Management
Team Building
Sales proficiency
Strategic Planning
Business Development
Sales and marketing
Business administration
Budgeting
Business planning
Negotiation
Corporate Communications
Product development
Client communication
Leadership
Work History
Customer Relationship Manager, 09/2012 to 06/2014 Rockwell Automation, Inc. – Honolulu, HI,
Monitored metrics and developed actionable insights to improve efficiency and performance.
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Assisted with conflict resolution during partnership negotiations and acquisitions.
Worked with clients to address and respond to client and partnership management issues.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Experienced with Salesforce customer relationship management (CRM) system.
Business Manager, 06/2008 to 09/2012 Rutgers University – New Brunswick, NJ,
Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
Negotiated, prepared and signed contracts with clients.
Devised effective marketing, sales and other promotional initiatives.
Researched and identified opportunities for account growth, account penetration and market expansion.
Prospected 5 new weekly leads with diverse strategies, including cold calling, site visits and customer referrals.
Created reports and presentations detailing business development activities.
Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Worked with existing customers to increase purchases of products and services.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Commercial Manager, 11/2006 to 07/2008 Caterpillar – Washington, DC,
Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
Negotiated contracts and product prices by collaborating with vendors and developers.
Managed and analyzed financial reporting, including budgets, P&L, balance sheets and sales reports.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Provided extensive leadership by effectively communicating strategic goals and plans.
Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
Traveled to different companies to negotiate large sales and contracts.
Analyzed sales data and developing strategies and action plans.
Commercial Specialist, 09/2005 to 11/2006 Gustave A. Larson Company – Indianapolis, IN,
Researched and reported on business opportunities to increase market share.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
Proactively managed client correspondence and recorded all tracking and communications.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Motivated team members to meet and exceed sales targets.
Placed new customer orders and scheduled appointments.
Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Set up appointments with potential and current customers to promote new products and services.
Education
Bachelor of Science: Industrial Electronics Technology, Expected in 12/2003 ITESM - Morelos, GPA:
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