Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I have always been an encouraging manager and an analytical, unconventional problem-solver. I have talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

I am proficient in using my independent decision-making skills and sound judgment to positively impact overall company success. Dedicated to building and applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Lastly, I have excellent interpersonal skills, and the ability to work well with others, in both supervisory and support staff roles.

  • Training and mentoring
  • Customer Relations
  • Strategic Planning
  • Team Building
  • Research and due diligence
  • Sales and marketing
  • Staff Management
  • Sales proficiency
  • Schedule Management
Work History
Customer Relationship Manager, 06/2020 - Current
Alliance Aviation Services Limited Allentown, PA,
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Created training guides and in-person and online training courses to improve customer user experience in Salesforce environment.
  • Adhered to FDCPA regulations to maintain branch compliance.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Sales Representative, 12/2019 - 03/2020
Crst International New Albany, IN,
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Helped resolve client problems quickly with superior customer service.
  • Generated average of $20,000/mo in sales while securing 94% goal attainment performance ratio.
  • Fostered relationships with customers using Knowledge and Communication, bolstering future sales opportunities.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Initiated sales strategies by recruiting new clients through approved methods.
  • Provided sales consultations on functional and stylistic benefits of each custom product.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Shift Manager, 05/2017 - 10/2019
Mosaic Investments South Hill, VA,
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Achieved substantial customer & employee satisfaction by using market expertise and business knowledge to make proactive decisions.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
High School Diploma: Design And Visual Communications, Expected in 05/2013
Hillwood High School - Nashville, TN

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School Attended

  • Hillwood High School

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  • Customer Relationship Manager
  • Sales Representative
  • Shift Manager


  • High School Diploma

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