Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

  • Training programs
  • Account management
  • Issue and conflict resolution
  • Leadership
  • Computer skills
  • Microsoft Office
  • Clerical
  • Decision-making
  • Flexible
  • Communication
Customer Relationship Manager, 04/2020 to Current
Leidos Holdings Inc.North Chicago, IL,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on pandemic assistance and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, documentation issues and program outcomes to supervisors.
  • Made outbound calls to obtain account information.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
Board of Directors Member, 11/2013 to Current
Danbury Health SystemsWilton, CT,
  • Worked successfully with diverse group of board members to accomplish goals and address issues related to fundraising.
  • Worked closely with board members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish fundraising and production events.
  • Improved operations by working with board members and volunteers to find workable solutions.
  • Collaborated with board members and fundraising team to boost dance productions and fundraisers.
  • Handled donation boxes and counted donation totals.
  • Connected with community members via social media, and in-person interactions.
  • Identified and recruited more volunteers to support and help with fundraising campaigns and production events.
  • Articulated campaign vision, purpose and appeal to potential donors while employing quality persuasion techniques.
  • Attended team meetings and assisted with production event planning when appropriate.
  • Assembled booths, created promotional materials and hung up signs.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new community members.
  • Developed social media presences to promote and attract sponsorship opportunities.
  • Wrote and uploaded quality posts for academy promotions via social media pages, improving overall traffic.
  • Communicated clearly and concisely, both orally and in writing.
  • Utilized Instagram and Facebook to promote event productions, fundraisers and content.
  • Participated in brainstorming sessions to discuss ideas and develop promoting events.
  • Monitored, routed and replied to social comments and inquiries.
  • Volunteered to help with special events and programs by checking in participants and giving directions.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Volunteered over [Number] hours with organization helping with [Task] for [Result].
  • Welcomed volunteers and answered questions.
  • Communicated needs and issues to appropriate supervisors for administrative action.
  • Adhered to high level of standards and values, and maintained professional demeanor.
  • Collaborated with community leaders, organizations and public agencies to promote community service programs.
  • Monitored special group events and off-site field trips.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Assisted with clerical tasks, filing, shredding and stuffing envelopes.
  • Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.
  • Worked closely with senior leadership to establish funding objectives and devise workable development plans.
  • Organized video and photo shoots, production crews and actors to achieve clients' creative vision.
  • Worked on 3 projects by recording live performance video.
  • Reviewed captured video to ensure and maintain digital integrity.
  • Interviewed guests and filmed segments, which would be used in recital video.
  • Met project deadlines consistently by working effectively with team members and staying on top of milestone schedules.
  • Took large volumes of raw footage and determined which shots to use, cut or move to achieve creative vision.
  • Collaborated with staff and event coordinators to support phases of event production.
  • Explained project plans and distributed work technical production staff and creative staff.
  • Trained student assistants and volunteers to operate video equipment, assist in lobby tables, and greet audience members.
Vendor Liaison, 07/2011 to 03/2020
Premier Business Support, LLCCity, STATE,
  • Collaborated and spoke with entities both inside and outside of the business.
  • Positively represented Premier Business.
  • Facilitated improvement protocols to decrease error rate and mitigate non-conformance.
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Entered borrowers confidential information and updated electronic records in database.
  • Aided unit team to support administrative needs for life of file to sale.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Developed productive working relationships with company representatives.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
  • Selected by supervisor to train new hires on departmental processes and software.
Education and Training
Bachelor of Arts: Multicultural And Gender Studies, Expected in 12/2010
California State University - Chico - Chico, CA
  • Minor in Chicano Studies
High School Diploma: , Expected in 06/2005
Orange Glen High School - Escondido, CA
Native/ Bilingual
Native/ Bilingual
Activities and Honors
  • Member, Board of Director Tierra Caliente Academy of Arts (2013 - present)

  • State Certified Peer Counselor, Rape Crisis Intervention and Prevention Center (2010-2011)

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School Attended

  • California State University - Chico
  • Orange Glen High School

Job Titles Held:

  • Customer Relationship Manager
  • Board of Directors Member
  • Vendor Liaison


  • Bachelor of Arts
  • High School Diploma

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