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Customer Relationship Manager Resume Example

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CUSTOMER RELATIONSHIP MANAGER
Summary

Creative, driven and self self-motivated professional with success in developing effective marketing campaigns and achieving goals through performance and conversion analytics. Team-oriented leader with a strong desire to succeed. Accomplished in account management including but not limited to sales, promotion, marketing, digital marketing, and customer service. Excited to step into Digital Marketing Manager role with growing organization.

Skills
  • Account management
  • Digital marketing
  • Client relationship management
  • Internet marketing
  • Marketing automation
  • Customer engagement strategies
  • Social media management
  • Data analytics
  • Community involvement
  • Customer relationships
  • Excellent communication skills
  • Cross-functional collaboration
  • Goal-oriented
  • Brand development
Experience
Mansfield Oil CompanyJuly 2016 to CurrentCustomer Relationship Manager
Gainesville, GA
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.
  • Prepared monthly documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Drove customer escalations to resolution by engaging directly with customers.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Interfaced with various departments, including Supply, Accounting, Freight and Sales and communicated effectively using active listening, open-ended questioning and appropriate response skills.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Mediated issues between multiple teams through use of efficient and effective communication and brainstorming to promote quick resolution.
  • Reached out to accounts measuring satisfaction and increased revenue.
  • Managed and maintained client book of 25 accounts and weekly sales records.
  • Developed relationships with key client contacts and provided individualized customer service to maintain longevity of accounts.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Establish contracts, including pricing structures and service terms.
  • Maintained positive and productive relationships by performing location visits.
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits.
  • Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
  • Resolved issues quickly and professionally to retain over 90% of clients.
  • Streamlined communication efforts by measuring client satisfaction metrics.
  • Connected with current customers to assess satisfaction, determine needs and offer new services.
Carrie Jean PhotographyMarch 2011 to CurrentOwner/Lead Photographer
Gainesville, GA
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Led startup and opening of photography business and provided business development, creation of operational procedures and workflow planning.
  • Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Presented products at events and tradeshows to increase brand awareness.
  • Set, updated and enforced policies to maintain consistency and quality at all levels.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
Engineered Parts Sourcing, IncAugust 2010 to January 2016Account Manager
Alpharetta, GA
  • Grew manufacturing business by through successful management of more than 20 market accounts.
  • Reached out to accounts measuring satisfaction and increased revenue.
  • Managed and maintained client book of 20 accounts and weekly sales records.
  • Developed relationships with main points of contact with client accounts and provided individualized customer service to maintain longevity of accounts.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
  • Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
  • Streamlined communication efforts by measuring client satisfaction metrics.
  • Connected with current customers to assess satisfaction, determine needs and offer new services.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Generated 95% client retention rating by negotiating product pricing, freight rates, delivery and payment terms to beat competition.
  • Communicated the sales department and account executives to update account information.
  • Achieved cooperative and positive communications with clients which fostered and led to many successful projects.
Marena Group, IncJanuary 2009 to July 2010Advocacy & Care Team Member
Lawrenceville, GA
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Helped company maintain exceptional client service ratings on external audits.
  • Prepared, completed and processed customer account forms and database changes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Consulted with customers regarding compression garment needs, addressing any concerns.
Education and Training
Brenua University2010Masters of Business AdministrationGainesville, Georgia
Brenau University2008Bachelors of Business Administration: MarketingGainesville, Georgia
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Resume Overview

Companies Worked For:

  • Mansfield Oil Company
  • Carrie Jean Photography
  • Engineered Parts Sourcing, Inc
  • Marena Group, Inc

School Attended

  • Brenua University
  • Brenau University

Job Titles Held:

  • Customer Relationship Manager
  • Owner/Lead Photographer
  • Account Manager
  • Advocacy & Care Team Member

Degrees

  • Masters of Business Administration
    Bachelors of Business Administration : Marketing

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