Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Creative, driven and self self-motivated professional with success in developing effective marketing campaigns and achieving goals through performance and conversion analytics. Team-oriented leader with a strong desire to succeed. Accomplished in account management including but not limited to sales, promotion, marketing, digital marketing, and customer service. Excited to step into Digital Marketing Manager role with growing organization.
Skills
Account management
Digital marketing
Client relationship management
Internet marketing
Marketing automation
Customer engagement strategies
Social media management
Data analytics
Community involvement
Customer relationships
Excellent communication skills
Cross-functional collaboration
Goal-oriented
Brand development
Experience
07/2016 to CurrentCustomer Relationship ManagerRent-A-Center Inc. | Springfield, MO,
Provided exemplary level of service to customers to extend relationships for future business opportunities.
Prepared monthly documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Drove customer escalations to resolution by engaging directly with customers.
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Answered customer requests with friendly, knowledgeable service and support.
Interfaced with various departments, including Supply, Accounting, Freight and Sales and communicated effectively using active listening, open-ended questioning and appropriate response skills.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Mediated issues between multiple teams through use of efficient and effective communication and brainstorming to promote quick resolution.
Reached out to accounts measuring satisfaction and increased revenue.
Managed and maintained client book of 25 accounts and weekly sales records.
Developed relationships with key client contacts and provided individualized customer service to maintain longevity of accounts.
Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
Establish contracts, including pricing structures and service terms.
Maintained positive and productive relationships by performing location visits.
Secured sales by providing recommendations to promote brand effectiveness and product benefits.
Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
Resolved issues quickly and professionally to retain over 90% of clients.
Streamlined communication efforts by measuring client satisfaction metrics.
Connected with current customers to assess satisfaction, determine needs and offer new services.
02/2011 to CurrentOwner/Lead PhotographerBergen Logistics | Rutherford, NJ,
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Led startup and opening of photography business and provided business development, creation of operational procedures and workflow planning.
Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Presented products at events and tradeshows to increase brand awareness.
Set, updated and enforced policies to maintain consistency and quality at all levels.
Promoted business on social media platforms to maximize brand identity and generate revenue.
07/2010 to 01/2016Account ManagerEngineered Parts Sourcing, Inc | City, STATE,
Grew manufacturing business by through successful management of more than 20 market accounts.
Reached out to accounts measuring satisfaction and increased revenue.
Managed and maintained client book of 20 accounts and weekly sales records.
Developed relationships with main points of contact with client accounts and provided individualized customer service to maintain longevity of accounts.
Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
Streamlined communication efforts by measuring client satisfaction metrics.
Connected with current customers to assess satisfaction, determine needs and offer new services.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Generated 95% client retention rating by negotiating product pricing, freight rates, delivery and payment terms to beat competition.
Communicated the sales department and account executives to update account information.
Achieved cooperative and positive communications with clients which fostered and led to many successful projects.
12/2008 to 06/2010Advocacy & Care Team MemberMarena Group, Inc | City, STATE,
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Helped company maintain exceptional client service ratings on external audits.
Prepared, completed and processed customer account forms and database changes.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Strengthened team performance and productivity by training and inspiring team members.
Consulted with customers regarding compression garment needs, addressing any concerns.
Education and Training
Expected in 2010Masters of Business Administration | Brenua University, Gainesville, GeorgiaGPA:
Expected in 2008Bachelors of Business Administration | MarketingBrenau University, Gainesville, GeorgiaGPA:
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