- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
- Team management
- Multitasking
- Friendly, positive attitude
- Strategic thinker
- Project Management
- Compelling leadership skills
|
- Rapport and relationship building
- Customer relationship management
- Call Center Operations
- Issue resolution
- Experience in leadership
- Training & Development
|
Customer Relationship Manager, 04/2018 - 08/2019
Rent-A-Center Inc. – Austin, TX,
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Counseled students individually on educational needs and growth patterns.
- Counseled students on personal, academic, vocational and behavioral issues and actualized plans to remove obstacles to success.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Attended conferences and trade association meetings to represent company and promote products.
- Compiled and submitted monthly and yearly reports.
- Oversaw staff by delegating work and reviewing individual performance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Executive Manager, 02/2017 - 02/2018
Richemont – San Diego, CA,
- Built strong rapport with clients and stakeholders over the telephone and in person.
- Created and developed sales/marketing strategies, and business development plan.
- Proactively grew my accounts through internal networking and negotiating long-term contracts.
- Acquire new business, Incubate, Strategy planning, Accelerate, Funding & Management.
- Handled the complete operations (Projections/Forecast/Planning and Development).
- Achieved good results in 2 months after taking the business in hand.
- Hiring and trainings/monitoring of employees for quality assurance.
- Help setup the new international startup of iCareFix in Kuwait (Material/Staffing/Training).
- Researched, reviewed and arranged meetings with new prospect companies.
- Facilitating the entire sales process; cold calling, lead generation, closing sales.
- Working with a wide customer base (DXB/KWT)
- Closed new business leads, developed negotiating strategies by coordinating prospects goals and requirements with company objectives and procedures.
- Oversaw daily operations of multiple business units.
- Guaranteed overall delivery and quality of unit's offerings to customers.
- Tracked monthly sales to generate reports for business development planning.
- Motivated employees to share ideas and feedback.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Implemented effective customer service surveys to encourage feedback.
- Identified and solved complex strategy problems to drive organizational goals.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Team Leader/Supervisor, 01/2011 - 12/2016
Geo Group Inc. – Lawton, OK,
- Operations Management:.
- Did complete setup of CRM division for UMC (United Motors Company).
- Responsible for operations& reporting for management.
- Started my team with 3 agents in 2011, I had 36 people in my team in different regions by 2016.
- Delegated daily tasks to team members to optimize group productivity.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Responsible for hiring managing, training new quality customer service representatives.
- Improved operations by working with team members and customers to find workable solutions.
- Dealing with customers Via, Phone, Emails, Walk in, Digital Media (Face book/Twitter/UMC website) & other social web sites.
- Analysis of work for each agent done individually by preparing reports daily, weekly and monthly and providing consisting feed back.
- Implemented automated call center customer survey and tracking system, resulting in valuable feedback for continuous improvement efforts.
- Expertise in selling service “NO”.
- Done IVR recordings& offers in both languages Arabic & English for the 9200#,UMC / GMC and the main branch Auto- mall for both UMC & GMC.
- Prepared Customer Service and Process Guide to train the rest of the departments in all the regions in KSA
- Recognized by management for providing exceptional customer service.
- Expert and MCI rules and assured the company follows them to avoid any monetary loss to the company.
- Led employee training and development division by monitoring competency grids and identifying training needs for skill / competency up-gradation.
- Designed and conducted customized training programs and ensured that training & development initiatives are aligned with the organizational goals and culture by utilizing contemporary pedagogy, learning tools and methodology.
- Presented innovative recruitment methods to the whole recruitment team which was appreciated by the management.
Marketing Executive, 08/2009 - 12/2010
Mohammed Ali Al Hamrani Inter Trade Ltd – City, STATE,
- TATA Motors and Machinery
- Planned and organized public relations and promotional events.
- Assist in the development of brand positioning, business development, marketing / launch plans & guide activities for respective brands across all customer touch points.
- Determined target audiences for particular products and aligned campaigns with demographics.
- Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
- Used sales forecasting and strategic planning to verify sales and profitability of products, lines and services.
- Collaborated with advertising and promotion managers to promote products and services.
- Was looking after all Marketing activities & advertisement for TATA motors & Machinery which includes Forklifts (ATL & BTL).
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars for CEO and Chairman
- Made professional MS presentation’s for CEO & COO.
- Prepared sales & stock reports, sales targets, business plans, price comparisons, product comparison, promotion plans, management charts, etc.
- Executed special objectives and projects in response to executive team and board member requests.
- Preparing stock reports on weekly, monthly & yearly basis.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Loan Counselor HRD, 06/2008 - 03/2009
Bank Of America – City, STATE,
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Identified valuable solutions for customers with credit problems.
- Negotiated payments for customers with delinquent loans.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Observed privacy laws to prevent breaches and protect data.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Understood customers financial situations and provided with different payment plans to retain the house.
- Dealt with all Delinquent accounts and help customers from stopping them from foreclosure.
- Helped the team to over come with emotional touch while debt collecting.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Customer Service Specialist, 10/2005 - 06/2008
GE Money Bank – City, STATE,
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Strengthened team performance and productivity by training and inspiring team members.
- Promoted as a PD in 6 months
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Informed customers about product lines and services offered by company.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Took part in many extra curricular activities during the period
- Took different knowledge and behavioral trainings.
BCOM: Computers, Expected in 01/2007
-
Osmania University - Hyderabad India,
GPA:
Intermediate: Computer And Information Sciences, Expected in 03/2001
-
Frobles Junior College - Hyderabad India,
GPA:
High School Diploma: , Expected in 03/2000
-
International Indian School Jeddah - Jeddah KSA,
GPA:
English :
Native/ Bilingual:
Arabic :
Native/ Bilingual:
Urdu :
Native/ Bilingual:
Hindi :
Full Professional:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job