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Customer Relationship Coordinator Resume Example

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CUSTOMER RELATIONSHIP COORDINATOR
Professional Summary

Detail-oriented and methodical Logistic Coordinator adept at maintaining strong relationships with vendors, customers and internal stakeholders. Team-oriented and hardworking with an analytical and organized nature. Ready to bring 10 years of experience and take on a challenging new role.

Skills
  • Social media marketing
  • Planning and Coordination
  • Microsoft Office
  • Customer Service
  • MS Office
  • Teamwork
  • Verbal and written communication
  • Scheduling
  • Logistics
  • Accounting Principles Knowledge
  • Customer service skills
  • Vendor relationship management
  • Conflict resolution
  • Marketing
  • Database Management
  • Time management
  • Business administration
  • Strategic Planning
  • Strategic event planning
  • Branding
  • Digital marketing
  • Month-end reports
  • Invoicing and collections
  • Account Reconciliation
  • Multi-plant experience
  • Shipment tracking
  • Relationship building
  • Excellent work ethic
  • Analytical skills
  • Communication and writing skills
Education
Expected in 05/2021University Of Houston - Victoria, City, StateBBA: Marketing
12/2013Wharton County Junior College, City, StateAssociate of Arts: Business Administration And Management
Work History
07/2011 - CurrentCustomer Relationship Coordinator | Company Name - City, State
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Manage 28 Higher Olefins and Derivates accounts as a trusted advisor and be their internal advocates to drive action
  • Responds to customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service
  • Be proficient in all relevant SAP functions and reporting, including but not limited to order processing, backorders, listings and exclusions, Customer Lounge, email, manual entry, Sales force and Elemica.
  • Continually expanded the stakeholder relationships with CRC's, Sales Executives, Supply Management, Commercial and Logistics
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explain the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Execute core financial processes, including vendor setup and payment, operational expense, administration of bank accounts and account reconciliations
  • Works with our 3rd party logistics provider on continuous improvement processes to help drive cost down and improve service
    •Provide analytical support to identify cost improvement and strategic improvement opportunities and proposal
01/2013 - 03/2018Executive Assistant | Company Name - City, State
  • Provide superior administrative support to VP Unconventional Resources & Shell TechWorks and VP of Energy Transition, including high volume emails, legal documents, financial management, events/workshops coordination, communications, and policy compliance, and problem resolution
  • Interact with staff at all levels in a fast pace environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism.
  • Manage documents including organizing the SharePoint space and prepare marketing brochures.
  • Responsible for communicating with accounts payable for invoicing payments for customer involved with VP Energy Transitions Strategy and keep them current on payment.
  • Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
  • Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
  • Created “One-pager” document for management that summarized monthly tracker data that provided an out of glance view of project spend.
01/2015 - 02/2016Customer Service/Marketing Advisor | Company Name - City, State
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Coordinated creation and deployment of videos, social media posts and other marketing collateral.
  • Wrote content for the company's website on GoDaddy and social media pages, i.e., Facebook, Instagram, etc.
  • Redesigned the in-house and online menu.
  • Promoted the company's brand by providing excellent customer service that result in a favorable customer experience.
  • Pitched ideas to increase sales and foot traffic by enhancing marketing and promotions in catering, events (happy hours) and menu items.
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Resume Overview

School Attended

  • University Of Houston - Victoria
  • Wharton County Junior College

Job Titles Held:

  • Customer Relationship Coordinator
  • Executive Assistant
  • Customer Service/Marketing Advisor

Degrees

  • BBA : Marketing
    Associate of Arts : Business Administration And Management

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