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Customer Operations Logistics Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Supply chain professional with 8+ years of diverse experience in fashion business development, global supply chain management, production management, process improvement, Client relationship manager and sourcing & operations in apparel & fashion, retail, and customer goods industries.

Skills
  • Global Supply Chain Management Market Analysis
  • Business Development
  • E-commerce
  • ERP /ECV VISION
  • Social Media Marketing
  • SAP & JDE
  • Third-Party Logistics (3PL)
  • Marketing
  • Customer Relationship Management (CRM)
  • Product Development
  • Business-to-Business (B2B)
  • Tariff Coding System
  • Problem Solving
  • Order Entry
  • Shipping
  • Inventory Control
  • Special Projects
  • Inventory Monitoring
  • Logistics
  • Excel
Work History
Customer Operations & Logistics Analyst, 12/2019 to 04/2020
Kind Healthy Snacks Charlotte, NC,
  • Manage customers orders fulfillment process end-to-end (manual and EDI) ensuring data accuracy (items, pricing, promotions) to meet our customers order and delivery requirements
  • Own customer case fill and on-time delivery with a mindset to maximize both metrics
  • Analyze KPI metric data through reporting; collaborate with Management on service improvements and strategy when required
  • Ensure customers adhere to order guidelines, shipping guidelines and proactively recommend order management and process improvements to customers (order lead time and optimization)
  • Coordinate reverse logistics and customer reimbursement as needed in a timely and accurate manner
  • Understand and take appropriate action to manage cost impact of order violations, order expedites, and other actions taken to deliver service against operational constraints and budgets
  • Support the continued development and refinement of Customer Operations SOP's and metrics to drive continuous improvements in service, cost, and quality
  • Handle all correspondence in a timely and effective manner through proactive and responsive communication to internal and external business partners
  • Ensure broker/customer/sales are apprised of any product availability issues
  • Act as a liaison with Sales and Broker Partners to meet and exceed customer expectations
  • Update, maintain, and analyze customer account profiles, detailing pertinent requirements and communicate same to internal departments to ensure customer master data integrity
  • Evaluating logistics opportunities
  • Drive vendor compliance through collaboration with Finance, Third Party Logistics, and our customers
  • Provide updated routing guidelines to third party logistics provider (3PL)
  • Partner with industry 3PL provider to resolve outstanding logistics issues, inbound or outbound.
  • Handle special projects as assigned by Management
Coach Planning and Logistics Freelance, 10/2019 to 12/2019
Cobham Plc Davenport, IA,
  • Supply Chain operations including production, inventory control, product allocation, and planning & logistics experience
  • Working with SAP & ECV Vision
  • Generated daily inventory reports and choosing appropriate logistics carrier
  • Allocated and handled operations to accurately forecast and plan inventory
Business Development Intern, 05/2019 to 09/2019
ROGAN LOOMSTATE City, STATE,
  • Analyzed market trends used to plan, launch, and optimize effective brand marketing campaigns
  • Expandedworks existing products and services
  • Applies strategic selling, discovery tactics, and a Attained financial and operational results consultative sales style to generate new through oversight of program initiatives
  • Business for a 100% organic uniform and Worked with cross-functional teams, including promotion garment company
  • Sales, marketing, and training to achieve Researches, identifies, prospects business targeted results
  • Opportunities via email and cold calling Implemented and maintained standard strategies and expand customer base
  • Operating procedures and policies
  • Qualifies and books quality leads for the sales Achieve growth, drive sales and take ownership teams
  • Of P&L Collaborates with the marketing team on event planning, email campaigns, and social media strategies
  • Develops merchandise, including coordinating Research and Development Engineer Jan 2013 - demand planning, costing, product design, and Oct 2013 process
  • Updates eCommerce website by entering Managed all phases of product development product descriptions and images online
  • (Both and innovation for a growing manufacturer of B2B & B2C) education and training lab equipment
  • Clients include Whole Foods, Chipotle, Cava
  • Led communication with cross-functional partners to ensure the on-time delivery of critical project milestones
  • Managed CRM/market research and development
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations
Education
Bachelor of Technology: Biotechnology, Expected in
to
Amity University - India ,
GPA:
Master of Science: Bioinformatics, Expected in
to
NYU Tandon School Of Engineering - Brooklyn, NY,
GPA:
MASTERS: GLOBAL FASHION SUPPLY CHAIN MANAGEMENT: Supply Chain Management , Expected in
to
LIM College - New York, NY
GPA:

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Resume Overview

School Attended
  • Amity University
  • NYU Tandon School Of Engineering
  • LIM College
Job Titles Held:
  • Customer Operations & Logistics Analyst
  • Coach Planning and Logistics Freelance
  • Business Development Intern
Degrees
  • Bachelor of Technology
  • Master of Science
  • MASTERS: GLOBAL FASHION SUPPLY CHAIN MANAGEMENT