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Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Supply chain professional with 8+ years of diverse experience in fashion business development, global supply chain management, production management, and sourcing & operations in the apparel & fashion, retail, teaching, banking and customer goods industries. Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

Skills
  • Global Supply Chain Management Market Analysis
  • Business Development
  • E-commerce
  • ERP /ECV VISION
  • Social Media Marketing
  • SAP & JDE
  • Third-Party Logistics (3PL)
  • Marketing
  • Customer Relationship Management (CRM)
  • Product Development
  • Business-to-Business (B2B)
  • Business Modeling
  • User Requirements
  • Case Studies
  • Problem Description
  • Design
  • Industry Trends
  • Thought Leadership
  • Market Research
  • Business Process
  • Business Analysis
Work History
Customer Operations & Logistics Analyst, 12/2019 to 04/2020
Kind Healthy SnacksCincinnati, OH,
  • Manage customers orders fulfillment process end-to-end (manual and EDI) ensuring data accuracy (items, pricing, promotions) to meet our customers order and delivery requirements
  • Own customer case fill and on-time delivery with a mindset to maximize both metrics
  • Analyze KPI metric data through reporting; collaborate with Management on service improvements and strategy when required
  • Ensure customers adhere to order guidelines and proactively recommend order management and process improvements to customers (order lead time and optimization)
  • Coordinate reverse logistics and customer reimbursement as needed in a timely and accurate manner
  • Understand and take appropriate action to manage cost impact of order violations, order expedites, and other actions taken to deliver service against operational constraints and budgets
  • Support the continued development and refinement of Customer Operations SOP's and metrics to drive continuous improvements in service, cost, and quality
  • Handle all correspondence in a timely and effective manner through proactive and responsive communication to internal and external business partners
  • Ensure broker/customer/sales are apprised of any product availability issues
  • Act as a liaison with Sales and Broker Partners to meet and exceed customer expectations
  • Update, maintain, and analyze customer account profiles, detailing pertinent requirements and communicate same to internal departments to ensure customer master data integrity
  • Evaluating logistics opportunities
  • Drive vendor compliance through collaboration with Finance, Third Party Logistics, and our customers
  • Provide updated routing guidelines to third party logistics provider (3PL)
  • Partner with 3PL provider to resolve outstanding logistics issues
  • Handle special projects as assigned by Management
Coach Planning and Logistics Freelance, 10/2019 to 12/2019
Curtiss WrightPortland, OR,
  • Supply Chain operations including production, inventory control, product allocation, and planning & logistics experience
  • Working with SAP & ECV Vision
  • Generated daily inventory reports and choosing appropriate logistics carrier
  • Allocated and handled operations to accurately forecast and plan inventory
Business Development Intern, 05/2019 to 09/2019
ROGAN LOOMSTATECity, STATE,
  • Analyzed market trends used to plan, launch, and optimize effective marketing campaigns
  • Expanded existing products and services
  • Applies strategic selling, discovery tactics, and a Attained financial and operational results consultative sales style to generate new through oversight of program initiatives
  • Business for a 100% organic uniform and Worked with cross-functional teams, including promotion garment company
  • Sales, marketing, and training to achieve Researches, identifies, prospects business targeted results
  • Opportunities via email and cold calling Implemented and maintained standard strategies and expand customer base
  • Operating procedures and policies
  • Qualifies and books quality leads for the sales Achieve growth, drive sales and take ownership teams
  • Of P&L Collaborates with the marketing team on event planning, email campaigns, and social media strategies
  • Develops merchandise, including coordinating Research and Development Engineer Jan 2013 - demand planning, costing, product design, and Oct 2013 process
  • Updates eCommerce website by entering Managed all phases of product development product descriptions and images online
  • (Both and innovation for a growing manufacturer of B2B & B2C) education and training lab equipment
  • Clients include Whole Foods, Chipotle, Cava
  • Led communication with cross-functional partners to ensure the on-time delivery of critical project milestones
  • Managed CRM/market research and development
Education
Bachelor of Technology: Biotechnology, Expected in to Amity University - India ,
GPA:
Master of Science: Bioinformatics, Expected in to NYU Tandon School Of Engineering - Brooklyn, NY,
GPA:
MASTERS: GLOBAL FASHION SUPPLY CHAIN MANAGEMENT: Supply Chain Management , Expected in to LIM College - New York, NY
GPA:

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Resume Overview

School Attended

  • Amity University
  • NYU Tandon School Of Engineering
  • LIM College

Job Titles Held:

  • Customer Operations & Logistics Analyst
  • Coach Planning and Logistics Freelance
  • Business Development Intern

Degrees

  • Bachelor of Technology
  • Master of Science
  • MASTERS: GLOBAL FASHION SUPPLY CHAIN MANAGEMENT

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