Cust Care Rep I, Rx Prior Authorizations-Non Cl Resume Example
Love this resume?Build Your Own Now
CUST CARE REP I, RX PRIOR AUTHORIZATIONS-NON CL
Professional Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Skills
|
|
Work History
02/2019 to CurrentCust Care Rep I, Rx Prior Authorizations-Non Cl Ahead | Fremont , CA
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Implemented new guidelines that minimized administrative errors
- Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
10/2015 to 02/2020PHARAMCY TECH RITE AID | City , STATE
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than 250daily prescriptions in high-volume pharmacy environment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Set up and modified patient profiles in PAHUB to include current information such as medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
- Processed incoming drug orders.
- Prepared bills for insurance companies.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Collected co-payments or full payments from customers.
03/2015 to 10/2016Service Desk AssociateHome Depot | City , STATE
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Planned coverage needs and organized services to support incoming special events.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Education
09/1999High School DiplomaSt Joseph , City
Certifications
STATE CERTIFIED PHARAMCY TECHNICIAN
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Length
- Measurable results
Resume Overview
School Attended
- St Joseph
Job Titles Held:
- Cust Care Rep I, Rx Prior Authorizations-Non Cl
- PHARAMCY TECH
- Service Desk Associate
Degrees
- 09/1999 High School Diploma
Similar Resumes
