Senior Software Engineer with 13+ years in analysis, support and leadership in the Enterprise Content Management L2 support arena.
Intriguel part of reducing Curam backlog. Provided thorough support and problem resolution for customers.Maintained composure and patience in face of difficult customer situations.Assisted in process refinement to improve customer service and support.
13 plus years as a Software Engineer/Network Analyst for FileNet/IBM. I have been a member of the Elite FileNET/IBM Escalation WTA and Solution Support Teams. Working only high profile
situation's. Team Lead of the Image Management Team. Knowledgeable Software Engineer demonstrating exceptional communication and
leadership skills. Focused on taking a systematic approach to solving complex problems. Highly dependable Software Engineer and Leader.
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