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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Ambitious United States Army SPC Claire, a Culinary Specialist with success in preparing meals for large groups under strict deadlines. Detail-oriented while calculating inventory, properly storing food, monitoring food temperatures and sanitizing kitchen and dining areas. Team-player with focus on following orders to provide quick service and smooth operations.

Skills
  • Cleaning and Sanitizing
  • Food Preparation
  • Recordkeeping
  • Guest Services
  • Cleaning
  • Meal Preparation
  • Inventory Monitoring
  • Product Sales
  • Food Safety
  • Meal Serving
  • Packaging
  • Preparing Food
  • Serving Food
  • Dining Facility Management
  • Delivery Inspections
  • Nutrition and meal planning
  • Estimating and ordering inventory
  • Recipes and menu planning
  • Performance assessments
  • Forecasting and planning
  • Food plating and presentation
  • Sanitation guidelines
  • Baking and broiling skills
  • Signature dish creation
  • Workflow Optimization
  • Budgeting
  • Fine-dining expertise
  • Food inventories
  • Adaptability
  • Verbal and written communication
Work History
Culinary Specialist, 08/2020 - Current
Meredith Corporation Phoenix, AZ,
  • Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Implemented successful cross-marketing strategies such as food and wine pairings.
  • Introduced new market items and spearheaded production of highly popular Sunday brunch.
Front Desk Agent, 06/2019 - 08/2020
Wyndham Worldwide Philadelphia, PA,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Answered customer telephone calls promptly and appropriately.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Prepared weekly employee work schedules for team members.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided services efficiently and with high level of accuracy.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Used CRS to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Collected room deposits, fees and payments.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Maintained transaction security by verifying payment cards against identification.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
Sales Manager, 07/2018 - 08/2019
Luna Charlottesville, VA,
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Organized promotional events and interacted with community to increase sales volume.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
  • Created and launched new online marketing strategies, resulting in 105% sales increase.
Automotive Detailer, 02/2012 - 06/2019
Caliber Collision Mesa, AZ,
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Completed vehicle inspections prior to service and after completion to assess damage.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Identified safety issues and addressed with shift supervisor.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Washed cars and trucks daily for CDJR auto dealership.
  • Shined vehicle windows and windshields to remove water spots.
  • Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
  • Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Painted engine components and related parts by using spray gun or aerosol can and masking material.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Education
Diploma: , Expected in 08/2016
-
Kokomo High School - Kokomo, IN
GPA:

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Resume Overview

School Attended

  • Kokomo High School

Job Titles Held:

  • Culinary Specialist
  • Front Desk Agent
  • Sales Manager
  • Automotive Detailer

Degrees

  • Diploma

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