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csr social media content assessor resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Customer service (7 years)
  • Inside Sales (2 years)
  • Sales
  • Telecommunication (Less than 1 year)
  • Data entry
  • Customer Relationship Management
  • B2B Sales
  • Telemarketing
  • Quality Assurance
  • Microsoft CRM Platform
  • Social media management
  • Metadata
  • Computer literacy
  • Microsoft SQL Server
Experience
04/2021 to 08/2022
CSR -( Social Media Content Assessor Stewart Title Of Minnesota Boston, MA,
  • Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies, workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content
  • Uphold a high standard of accuracy and quality while fulfilling job responsibilities
  • Participate in frequent refresher training to always conduct correct moderating policies
  • Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
  • Make suggestions for improving efficiency
  • Draw up daily activity report
  • Required Experience, Skills & Competencies
02/2021 to 07/2021
Customer Resolutions Specialist Stewart Title Of Minnesota Brentwood, TN,
  • Build trusted customer relationships to ensure excellent service
  • Provide proactive information to our customers on their current shipments
  • Answer inquiries from shippers and recipients
  • Identify new areas of opportunity and work with Sales team to bring in new business
  • Utilize CRM to ensure activities are documented properly, opportunities are forecasted accurately and adequate information regarding the prospect and/or opportunity is communicated
  • Flexibility in work schedule, including potential Saturday and evening shifts
07/2011 to 09/2015
Case Manager/Intake Coordinator Ability Beyond Disability South Salem, NY,
  • Responsible for over-seeing facilitation daily Support Groups
  • Vetted all support group specialist and facilitators
  • Handled and scheduled all respite and disabled client wellness checks
  • Maintained daily Log Book of all clientele who were able to enter facility
  • Familiarity organizing staff events and celebrations
  • Highly organized with attention to detail
  • Good at building and retaining large amounts of
  • Information
  • Good at managing multiple vendor relationships
  • Frequently evaluated existing systems and
  • Procedures for competency and needed improvement.
  • Handled difficult case situations with tact and professionalism to maintain positive working relationships.
  • Attended casework supervisor staffing with Lead Coordinator to create awareness of current cases and volunteers.
07/2011 to 01/2012
Receptionist Comoto Sanford, FL,
  • Screen Visitors as they enter and exit building; enforce hotel rules and visitor policies
  • Provide excellent customer service to guest; handle conflict by listening and consistency
  • Handle a detailed log book of all activity inside and outside the property and respond to emergencies with calm demeanor obtain the Safety rule and Procedures
  • Maintain confidentiality of personal information at all times
  • Provide light janitorial support and act as primary person in charge in supervisors absence
09/2009 to 12/2009
Receptionist Williams Bros. Health Care Paoli, IN,
  • Responsible for inbound, outbound calls
  • Computed sales prices, total purchases and processed cash and credit payments
  • Observed security risks and thefts, trained on prevention how to handle these situations
  • Built seasonal and daily visual merchandise and displays
03/2005 to 11/2009
Overnight Residential Counselor Larkin Street Youth Services City, STATE,
  • The collection, organization, and analysis of information about individuals through records, tests, interviews, and professional sources
  • Compilation and studies of occupational, educational, and economic information that aided clients in making and carrying out objectives
  • Assisted individuals to understand and overcome social and emotional problems
  • Engaged in research and follow-up activities to evaluate counseling techniques
  • In conjunction with internal resources, held domestic and practical skills group meetings
  • Worked in conjunction with the other members of staff to ensure the continuum of services for the clients
  • Oversight and maintenance of community spaces
  • Safety awareness of situations and spaces
  • Effective management of resources including foodstuffs (communal dinners), laundry, and perimeter of the facility
  • Other duties as assigned.
05/2006 to 01/2008
Cashier Peet's Coffee & Tea City, STATE,
  • Responsible for inbound and outbound calls, addressing customer queries regarding shipments
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs or desires
  • Responsible for cash register transactions
01/2006 to 05/2006
Sales Associate Macy's City, STATE,
  • Provided access to information on policies, current sales and security practices
  • Encouraged customer loyalty through courteous and efficient customer service
  • Demonstrated sensitivity and professionalism toward customer issues with a calm demeanor
  • When confronted with client concerns
  • Maintained store merchandise and inventory on an ongoing basis
Education and Training
Expected in 10/2013 to to
Certification in Phlebotomy: Health Information Technology
City College of San Francisco - ,
GPA:
Expected in 05/2011 to to
Diploma:
Heald College - ,
GPA:
Expected in to to
High school diploma or GED:
Coutin Private School - Los Angeles, CA
GPA:
Expected in to to
Associate of Science: Medical Insurance Coding
College of Southern Nevada - Las Vegas, NV
GPA:

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Resume Overview

School Attended

  • City College of San Francisco
  • Heald College
  • Coutin Private School
  • College of Southern Nevada

Job Titles Held:

  • CSR -( Social Media Content Assessor
  • Customer Resolutions Specialist
  • Case Manager/Intake Coordinator
  • Receptionist
  • Receptionist
  • Overnight Residential Counselor
  • Cashier
  • Sales Associate

Degrees

  • Certification in Phlebotomy
  • Diploma
  • High school diploma or GED
  • Associate of Science

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