LiveCareer-Resume

csa resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Versatile sales associate skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 3 years of experience working in vast forms of business settings. Always willing to help a customer with any need or any coworker with any task at hand. Over all helping hand to those in need.

Skills
  • MS Office Proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Transaction Processing
  • Customer Service
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Inter-Department Collaboration
  • Product Recommendations
Experience
CSA, 05/2021 to Current
Citigroup Inc.Potomac, MD,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • Executed on-time and under-budget project management to resolve complex issues.
Cashier/Cook, 01/2021 to 06/2021
Eldorado Resorts, Inc.Boonville, MO,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Cook, 03/2020 to 03/2020
Absolut CareEast Aurora, NY,
  • Carried pans, kettles, and trays of food to and from work stations, stove, and refrigerator.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Grilled and deep fried various foods from meats to potatoes.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced, and sliced vegetables and fruit ahead of rush periods.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Cashier/Cook, 11/2017 to 11/2019
Eldorado Resorts, Inc.Elgin, IL,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Carried pans, kettles, and trays of food to and from work stations, stove, and refrigerator.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Grilled and deep fried various foods from meats to potatoes.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Education and Training
High School Diploma: , Expected in 06/2019
Catskill High School - Catskill, NY,
GPA:

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Resume Overview

School Attended

  • Catskill High School

Job Titles Held:

  • CSA
  • Cashier/Cook
  • Cook
  • Cashier/Cook

Degrees

  • High School Diploma

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