Versatile sales associate skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 3 years of experience working in vast forms of business settings. Always willing to help a customer with any need or any coworker with any task at hand. Over all helping hand to those in need.
Skills
MS Office Proficiency
Customer Support
Inbound and Outbound Calling
Transaction Processing
Customer Service
Order and Refund Processing
Calm and Professional Under Pressure
Understanding Customer Needs
Upselling Products and Services
Multitasking and Prioritization
Inter-Department Collaboration
Product Recommendations
Experience
CSA, 05/2021 to Current Citigroup Inc. – Potomac, MD,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Upheld quality control policies and procedures to increase customer satisfaction.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Troubleshot shortages and overages to support quality control efforts.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Explained benefits, features and recommendations to maximize client retention.
Improved customer service wait times to mitigate complaints.
Relayed customer feedback to cross-functional teams to improve products and services.
Consulted with customers regarding needs and addressed concerns.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Organized client contracts, records, reports and agendas to strengthen traceability.
Executed on-time and under-budget project management to resolve complex issues.
Cashier/Cook, 01/2021 to 06/2021 Eldorado Resorts, Inc. – Boonville, MO,
Operated cash register, collected payments, and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts, and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer age requirement for alcohol or tobacco purchases.
Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Cook, 03/2020 to 03/2020 Absolut Care – East Aurora, NY,
Carried pans, kettles, and trays of food to and from work stations, stove, and refrigerator.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Chopped, diced, and sliced vegetables and fruit ahead of rush periods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Cashier/Cook, 11/2017 to 11/2019 Eldorado Resorts, Inc. – Elgin, IL,
Operated cash register, collected payments, and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts, and provided change.
Carried pans, kettles, and trays of food to and from work stations, stove, and refrigerator.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for soups, sauces and salads.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Education and Training
High School Diploma: , Expected in 06/2019 Catskill High School - Catskill, NY, GPA:
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