Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in HVAC industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses, organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.
Skills
Inventory control
Skilled in nxtrend & TWL
Supervising employees
Customer care
MS Office
Account Reconciliation
Product Pick
Problem Resolution
Bills of Lading
Business Operations
Forklift Operation
Customer Service
Administrative support
Planning and Coordination
Relationship Development
Experience
06/2019 to CurrentCSACitigroup Inc. | West Palm Beach, FL,
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended merchandise to customers based on needs and preferences.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Achieved cost-savings by developing functional solutions to inventory discrepancy problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
03/2017 to 05/2019Office ManagerMeredith Corporation | Springfield, MA,
Interviewed, on-boarded, developed and oversaw daily activities of 5-10 clerical and administrative office personnel.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Quoted and prepared proposals for business services such as A/C service and Installs.
Oversaw office financial management, including AP/AR and payroll administration.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Communicated with customers to resolve inquiries, schedule appointments and address billing questions.
Managed financial documentations such as expense reports and invoices.
Updated employee paperwork and records.
Scheduled appointments and maintained master calendar.
Oversaw daily functions.
Monitored office inventory to maintain adequate supply levels and order products.
03/2012 to 02/2014Unit SecretaryArtesia General Hospital | Carlsbad, NM,
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Updated group medical records and technical library to support smooth office operations.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Interviewed patients to collect medical information and insurance details.
Facilitated timely execution of all lab tests and medication refills.
Monitored unit supply levels and notified management of ordering needs.
Drafted and distributed memos and emails for entire unit.
Retrieved physicians' paperwork, including lab test requests.
Provided patient information to facilitate timely admissions and discharges.
Transcribed doctors' orders, including medication and lab test requests.
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Managed unit call reception and routed calls to correct department.
Executed clerical tasks and assisted with all unit duties as directed.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Managed physician calendar, including scheduling patient appointments and procedures.
Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
01/2011 to 02/2012Patient Care TechnicianRush-Copley Medical Center | Aurora, IL,
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Documented patient intake and dietary requirements and assisted with feeding.
Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Recorded observations and baseline measurements to maintain accurate medical records.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Provided personal nursing assistance in pre- and post-operative situations.
Responded promptly to patient call lights to provide physical and emotional support.
Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
Monitored and charted fluid intake and output to stay current on patient conditions.
Secured qualified assistance for patient emergencies to optimize outcomes.
Assisted with patient admission, discharge and transfer to maximize facility efficiency.
Kept instruments and equipment clean and effectively sanitized.
Education and Training
Expected in to to | Nursing ScienceNorth Central Texas College, Gainesville, TX, GPA:
Expected in 03/2010 to to High School Diploma | Winfree Academy , Denton, Tx , GPA:
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