Results-focused professional with many customer and employee satisfaction strengths. Proactive leader with strengths in communication and collaboration. Proficient in finding new and innovative ways to help keep low turn around and high Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. 10+ years of experience offering well-rounded industry background and record of accomplishments. Focused on enhancing business efficiency and team productivity by sourcing high-quality candidates and minimizing turnover. Proficient in supporting training, performance-optimization and motivational strategies.
Skills
Customer Support
Verbal Communication
Customer Service
Quality Assurance
Employee management
Retail sales customer service
High-energy attitude
Adaptive team player
Courteous demeanor
Customer relations
Problem-solving abilities
Experience
11/2020 to Current
CSACitigroup Inc. – Florida| Irving, TX,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Documented conversations with customers to track requests, problems and solutions.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Shared detailed information regarding options to help customers make decisions.
10/2019 to 03/2020
FullfillmentAscena Retail Group – Plainview, NY,
Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
Tracked merchandise movements using RF scanners.
Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
Processed daily orders through multi-carrier manifest system.
Fulfilled orders quickly to accomplish challenging daily objectives.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Selected products and items from shelves and pallets for customer orders.
Limited damage to products and orders by using care when choosing items.
Reviewed orders for specialty codes to determine item locations in warehouse.
Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
08/2012 to 10/2013
Hostess/Restaurant WaitressO'connor's Irish Pub And Grill – City, STATE,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Provided exceptional service to high volume of daily customers.
Stocked server areas with supplies before, during and after shifts.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Entered customer food orders into computer system.
Monitored customer movements and quickly cleared empty tables for future customers.
Provided items requested by customers, including sauces and drink refills.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Trained new employees to perform duties.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Led team in carrying out day-to-day tasks with customer service program in mind.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Successfully balanced all necessary tasks seamlessly without sacrificing work quality.
03/2011 to 10/2013
Assistant ManagerShell Oil – City, STATE,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw team development according to industry service standards to further customer loyalty.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Enhanced sales by implementing merchandising and promotional improvements.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Trained team to deliver outstanding customer service, boosting customer satisfaction ratings.
Education and Training
Expected in 06/2013 to to
Associate of Science: Applied Psychology University of Phoenix - Tempe, AZ GPA:
Expected in 05/2017 to to
: Business Administration And Management University of Phoenix - Tempe, AZ GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.