Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Flexible manager with 4 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Skills
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Experience
11/2020 to 03/2021 CSA Exela Technologies Inc. | Warren, MI,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed account and service histories to identify trends and issues.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Shared detailed information regarding mywalgreens options to help customers make decisions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Documented conversations with customers to track requests, problems and solutions.
- Processed customer account changes using pos
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Delivered service and support to each customer, paving way for future business opportunities.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
11/2020 to 03/2021 Shift Lead Tacala | Fayette, AL,
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Assisted with performance reviews to identify areas of improvement.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Delegated tasks to employees and monitored activities and task completion.
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Evaluated, reconfigured and performed equipment maintenance to support operational goals.
- Documented receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Created and improved daily operational plans including production schedules and optimizing task flows.
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Oversaw timely execution of promotions and marketing programs.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Generated reports to assess performance and make adjustments.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Assisted General Manager with operations game plan and company initiatives implementation.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Created training manual for all employees to use as reference guide.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Maintained visually appealing and effective displays through use of lighting and signage.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Organized daily workflow and scheduled staff vacations for adequate coverage.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
06/2019 to 09/2019 Sales Associate Jbt Corporation | Modesto, CA,
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Properly verified customer identification for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved issues with cash registers, card scanners and printers.
- Resolved issues regarding customer complaints and escalated worsening concerns
- Welcomed customers, offering assistance to help find necessary store items.
- Assisted management with completing end-of-day counts and securing funds to prevent loss or theft.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Inspected items for damage and obtained replacements for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Sold various products by explaining unique features and educating customers on proper application.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Reduced process lags by training employees on best practices and protocols.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
06/2019 to 09/2019 Produce Manager Price Chopper | Fulton, NY,
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Conducted performance evaluations and recommended pay increases within department's budget.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trimmed, washed and bundled produce.
- Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
- Assessed, optimized and elevated operations to target current and expected demands.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Replenished, rotated and culled displays several times daily.
- Trained and coached new team members.
- Provided clear, attractive and consistent signage.
- Participated in quarterly inventory counts and conducted inventories.
- Maintained department equipment and advised general manager of equipment repair needs.
Education and Training
Expected in 03/2022 GED | Penn Foster Career School, Scranton, PA
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School Attended
- Penn Foster Career School
Job Titles Held:
- CSA
- Shift Lead
- Sales Associate
- Produce Manager
Degrees
- GED
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