Over 4 years of customer service background and one year of management. Willing to work a flexible schedule,
whether it's during the weekend and/or holidays. Comfortable and relaxed when dealing with extreme situations.
Work well with others as well as working alone. Energetic and always smiling and dedicated to overcome and
complete any task given.
CS Ramp Agent February 2015 to July 2015SkyWest Airlines － San Francisco, CA
Hazardous Material training, baggage handling/sorting, customer service Designated loading agent responsible for marshalling aircraft upon arrival.
Also responsible for servicing.
and preparing aircraft for departure.
Sort baggages at makeup area, as well as, running bags for SFO or TOB.
Assistant Manager November 2012 to September 2014The UPS Store － Union City, CA
Went through training for Hazardous Materials, shipping, packaging, and customer service.
Responsible for ordering store products and handling all claims, concerns or complaints from customers.
Certified fingerprint roller for background checks through California's DOJ and the FBI.
Representative March 2012 to October 2012Trader Joe's － Palo Alto, CA
Completed training course about customer service and safety when on the floor working.
Assisting any disabled customer with his/her shopping.
Talking with customers and introducing new products for an opportunity to crosssell or upsell.
Cashier October 2011 to January 2012Target － Hayward, CA
Worked directly with customers at checkout.
Encouraged customers to signup for Target RED Cards.
Worked throughout the holiday season, including Black Friday.
Diploma : Airline/Travel, February 2015International Air and Hospitality Academy － Vancouver, WAAirline/Travel Experienced on a simulated Apollo Reservation System
Studied airport operations, as well as, ramp operations such as marshalling signals and duties on the ramp
Knowledge of domestic and international city, airport and airline codes
Bilingual Fluent in English and Palauan
Apollo, attention to detail, customer service, Fluent in English, fast, Materials, works, packaging, Quick learner, safety, shipping, sorting, time management