crs pended retrieved special projects team resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

An extremely varied background, primarily in the medical field, each of which was improved. Supervised medical technologists, technicians and ancillary personnel with the goal of a smoothly running team.

Both military and civilian supervisory positions - from Operations and Training Officer for an Army Reserve Battalion, to Administrative Officer for a Bureau of Land Management office, to the Management and Program Coordinator for the State Department's mission in Iraq.

  • Strong background in medical subjects and over 20 years experience in hospital medical laboratory setting improved overall performance of technologists.
  • Advanced studies in management taken during Medical Technology Masters program . Developed an intense interest in continuous process improvement.
  • Worked with the Food and Drug Administration, the Joint Commission on the Accreditation of Healthcare Organizations and the College of American Pathologists to allow document imaging to be used for archival storage of medical records.
  • With State Department, improvement meant revamping vetting, processing and issuance of security badges. Improvements made improved from 20 completions per month to 200. This satisfied both State and Iraqi government officials and smoothed relations with Iraqi civilians.
  • Teamwork skills
  • Team mentorship
  • Team building and development
Work History
CRS- Pended/Retrieved/Special Projects Team, 04/2020 - Current
Ciox Glen Allen, VA,
  • This team was developed to handle overload during medical chart retrievals. Selected to be part of experienced chart retrieval specialists selected for further training in quality control/quality assurance.
  • Bottlenecks were identified and suggestions were given to supervisors on how to increase productivity by 100 percent. These suggestions were implemented, tested, and implemented. No additional training or equipment was required. This saved labor dollars at no additional cost to CIOX.
Chart Retrieval Specialist, 08/2018 - Current
Ciox Healthcare City, STATE,
  • Retrieved medical records from provider offices throughout Southern Arizona. Covered 100 radius.
  • Provided timely, accurate and complete processing of encrypted records to CIOX processing centers. All work completed within established time frame and in accordance to HIPAA regulations.
  • Completed yearly compliance training as part of yearly requirement for professional development.
  • Consistently exceeded number of charts retrieved per hour, thus saving labor cost per retrieval.
  • Worked closely with supervisors to maintain optimum levels of communication to effectively and efficiently complete projects
  • Resolved problems, improved operations and provided exceptional service
  • Worked flexible hours; night, weekend, and holiday shifts
  • Offered friendly and efficient service to customers, handled challenging situations with ease
Clockmaker, 01/2011 - Current
Self City, STATE,
  • Building on interest and experience gained in Iraq, built a small corporation which specialized in servicing antique and collectible clocks in Palm Springs, California
  • Worked to improved existing watch/clock repair shop so as to increase its clock repair business.
  • Completed Gem City College off-site course in clock repair with 94% average.
  • Moved to Tucson, Arizona to develop business in more favorable environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Resolved problems, improved operations and provided exceptional service
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
Assistant to Medical Director, 04/2017 - 04/2018
Management And Training Corporation City, STATE,
  • Managed medical records and coordinated outside facility support for correctional institution.
  • Developed efficient system to manage, process, and archive paper medical records in accordance with Arizona correctional facility requirements.
  • Established relationships with numerous outside providers to handle inmate medical issues beyond Marana facility capability.
  • Reduced time required to review medical records by 75%. This was done by working in conjunction with State inspectors.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Master of Science: Medical Technology, Expected in
Sonoma State University - Rohnert Park, CA
Status -

Building on my prior degree and experience in both military and civilian medical laboratories, I pursued further education in the same field.

Subsequent to graduation, I became a supervisor in various hospital medical laboratories in California.

Bachelor of Arts: Biology With An Emphasis On Human Physiology, Expected in
Sonoma State University - Rohnert Park, CA
Status -

My initial degree in biology with directed studies in human physiology and anatomy. This concentration led me to the medical technology field.

: Management/Business Administration, Expected in
Sonoma State University - Rohnert Park, CA
Status -

Over 30 semester units in management and business studies including accounting, personell administration, process improvement, logistics and supply management.

Military and Federal government schools for business administration, financial management, organizational improvement, personnel management, and project management.


Certified Document Imaging Architect, CompTIA issued in 1996.


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Resume Overview

School Attended

  • Sonoma State University
  • Sonoma State University
  • Sonoma State University

Job Titles Held:

  • CRS- Pended/Retrieved/Special Projects Team
  • Chart Retrieval Specialist
  • Clockmaker
  • Assistant to Medical Director


  • Master of Science
  • Bachelor of Arts
  • Some College (No Degree)

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