Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking , flexible and reliable worker with multi tasking skills and reconizes the importance of confidentiality . Highly organized, proactive and punctual with team-oriented mentality.

  • Logical reasoning
  • Coordination
  • Schedule development
  • Relationship building
  • Organizational skills
  • People skills
  • Reliable and trustworthy
  • Troubleshooting
  • Team management
  • Team building
  • MS Office
  • Problem resolution
Cross Utilized Supervisor, 03/2020 to Current
Houghton International Inc.Warren, MI,
  • Oversaw scheduling for day-to-day activities and assignments for each employee.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Achieved and maintained compliance with DOT and FAA standards through trainings.
  • Supervised all flights going in and out.
  • Used Aero, Shares and Snapp to input and manage important information from flights.
  • Coordinated subordinate staff and developed effective ways to get flights in amd out on time..
  • Served as point of contact for customers and staff on subjects including missed flights, mishandled luggage and complaints by applying customer service and interpersonal skills.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered numerous calls to assist with customer questions and concerns.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated Airline knowledge through web based classes and in person classes and trainings .
Substitute Teacher, K-12, 08/2014 to Current
Banfield Pet HospitalSchenectady, NY,
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Engaged students in discussions to promote interest and drive learning.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Managed high school , Junior High and grade school aged students during teacher absences.
  • Reported problem students to principal to maintain control of classroom.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Kept detailed records of student progress, attendance and assignments in power school .
Customer Service Supervisor, 03/2012 to 03/2020
SkyWest AirlinesCity, STATE,
  • Trained numerous new employees each hiring event in procedures and policies in order to maximize team performance.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Answered customer questions , complaints and concerns.
  • Upheld privacy and security requirements established by the Airline regulatory agencies.
  • Worked with other supervisors to develop customer service improvement initiatives.
  • Consulted with customers to determine best methods to resolve problems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Owner, 08/1992 to 10/2009
Home Daycare BusinessCity, STATE,
  • Taught children foundational skills such as colors, shapes and letters.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Escorted children on outings and trips to local parks and zoos.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Organized and led activities to promote physical, mental and social development.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Implemented positive discipline by following policy of warning, timeout and talking with child.
  • Read stories to children and taught painting, drawing and crafts.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Identified warning signs of emotional and developmental problems in children.
  • Created infant area, toddler area and preschool area of play within daycare area.
  • Encouraged early literacy through read-aloud time and alphabet games.
Education and Training
Associate of Arts: Early Childhood Education, Expected in
Western Wyoming Community College - Rock Springs, WY

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  • Western Wyoming Community College

Job Titles Held:

  • Cross Utilized Supervisor
  • Substitute Teacher, K-12
  • Customer Service Supervisor
  • Owner


  • Associate of Arts

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