Hardworking , flexible and reliable worker with multi tasking skills and reconizes the importance of confidentiality . Highly organized, proactive and punctual with team-oriented mentality.
Skills
Logical reasoning
Coordination
Schedule development
Relationship building
Organizational skills
People skills
Reliable and trustworthy
Troubleshooting
Team management
Team building
MS Office
Problem resolution
Experience
Cross Utilized Supervisor, 03/2020 to Current Houghton International Inc. – Warren, MI,
Oversaw scheduling for day-to-day activities and assignments for each employee.
Maintained workplace safety by involving employees in order to maximize engagement and team morale.
Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
Achieved and maintained compliance with DOT and FAA standards through trainings.
Supervised all flights going in and out.
Used Aero, Shares and Snapp to input and manage important information from flights.
Coordinated subordinate staff and developed effective ways to get flights in amd out on time..
Served as point of contact for customers and staff on subjects including missed flights, mishandled luggage and complaints by applying customer service and interpersonal skills.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Performed site evaluations, customer surveys and team audits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Answered numerous calls to assist with customer questions and concerns.
Prioritized and organized tasks to efficiently accomplish service goals.
Recognized by management for providing exceptional customer service.
Maintained updated Airline knowledge through web based classes and in person classes and trainings .
Substitute Teacher, K-12, 08/2014 to Current Banfield Pet Hospital – Schenectady, NY,
Enforced classroom routines to keep students on schedule and operating at consistent level.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Engaged students in discussions to promote interest and drive learning.
Built and strengthened positive relationships with students, parents and teaching staff.
Managed high school , Junior High and grade school aged students during teacher absences.
Reported problem students to principal to maintain control of classroom.
Applied proactive behavior management techniques to facilitate classroom discipline.
Kept detailed records of student progress, attendance and assignments in power school .
Customer Service Supervisor, 03/2012 to 03/2020 SkyWest Airlines – City, STATE,
Trained numerous new employees each hiring event in procedures and policies in order to maximize team performance.
Answered inbound calls per day and directed to designated individuals or departments.
Answered customer questions , complaints and concerns.
Upheld privacy and security requirements established by the Airline regulatory agencies.
Worked with other supervisors to develop customer service improvement initiatives.
Consulted with customers to determine best methods to resolve problems.
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