- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Hardworking , flexible and reliable worker with multi tasking skills and reconizes the importance of confidentiality . Highly organized, proactive and punctual with team-oriented mentality.
- Logical reasoning
- Coordination
- Schedule development
- Relationship building
- Organizational skills
- People skills
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- Reliable and trustworthy
- Troubleshooting
- Team management
- Team building
- MS Office
- Problem resolution
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Cross Utilized Supervisor, 03/2020 to Current
Houghton International Inc. – Warren, MI,
- Oversaw scheduling for day-to-day activities and assignments for each employee.
- Maintained workplace safety by involving employees in order to maximize engagement and team morale.
- Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
- Achieved and maintained compliance with DOT and FAA standards through trainings.
- Supervised all flights going in and out.
- Used Aero, Shares and Snapp to input and manage important information from flights.
- Coordinated subordinate staff and developed effective ways to get flights in amd out on time..
- Served as point of contact for customers and staff on subjects including missed flights, mishandled luggage and complaints by applying customer service and interpersonal skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Performed site evaluations, customer surveys and team audits.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered numerous calls to assist with customer questions and concerns.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Maintained updated Airline knowledge through web based classes and in person classes and trainings .
Substitute Teacher, K-12, 08/2014 to Current
Banfield Pet Hospital – Schenectady, NY,
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Engaged students in discussions to promote interest and drive learning.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Managed high school , Junior High and grade school aged students during teacher absences.
- Reported problem students to principal to maintain control of classroom.
- Applied proactive behavior management techniques to facilitate classroom discipline.
- Kept detailed records of student progress, attendance and assignments in power school .
Customer Service Supervisor, 03/2012 to 03/2020
SkyWest Airlines – City, STATE,
- Trained numerous new employees each hiring event in procedures and policies in order to maximize team performance.
- Answered inbound calls per day and directed to designated individuals or departments.
- Answered customer questions , complaints and concerns.
- Upheld privacy and security requirements established by the Airline regulatory agencies.
- Worked with other supervisors to develop customer service improvement initiatives.
- Consulted with customers to determine best methods to resolve problems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Owner, 08/1992 to 10/2009
Home Daycare Business – City, STATE,
- Taught children foundational skills such as colors, shapes and letters.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Escorted children on outings and trips to local parks and zoos.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Organized and led activities to promote physical, mental and social development.
- Sparked creativity and imagination by helping children discover new things each day.
- Implemented positive discipline by following policy of warning, timeout and talking with child.
- Read stories to children and taught painting, drawing and crafts.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Identified warning signs of emotional and developmental problems in children.
- Created infant area, toddler area and preschool area of play within daycare area.
- Encouraged early literacy through read-aloud time and alphabet games.
Associate of Arts: Early Childhood Education, Expected in
Western Wyoming Community College - Rock Springs, WY
GPA:
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