CRM Sales Coach Resume Example

• Developed and led group training courses to align with corporate sales and service goals.
• Collaborated with content owner on regular basis to keep material accurate
• Stayed current on Progressive products and accurately updated handout literature for Agents.
• Educated Agents on products to enhance sales.
• Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
• Determined and recommended methods to address improvement opportunities.
• Provided observations, took measurements and performed tests at various stages of training to ensure development plan.
• Encouraged good habits and modeled practical problem-solving for Agents.
• Maintained regular contact with Academy Sales and identified opportunities to deliver added value to Agent relationships.
• Coordinated transportation, meals and Licensing with Listening trainer to complete smooth transition into Sales Training for 20-25 Sales Agents

• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Recognized as top 25% performer in Sales by strategically adapting to rapidly changing, competitive environment.
• Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
• Stayed knowledgeable on latest Progressive Advantage Products innovations and technological advancements through monthly web-based training.
• Maximized customer retention by resolving issues quickly.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience

• Taught Agents payments via credit and debit cards and how to handle sensitive information with professionalism and discreteness for high profile clients.
• Discussed benefits of and information regarding travel insurance with clients and obtained best rates.
• Arranged travel accommodations for groups, couples, families, executives and special needs clients.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Completed accurate reservations for business travelers at point of sale.
• Asked open-ended questions to better ascertain client needs and determine best travel offerings.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Managed classrooms up to 15 for instruction
• Stayed current on Walt Disney products and accurately updated handout literature for Disney Travel Agents.
• Educated Travel Agents on Sales strategies to enhance sales.