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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Creative CRM & Contracts Analyst who drives company growth through analysis and innovative marketing strategies. Skilled at analyzing trends and forecasts while integrating process mapping to develop highly-effective and targeted marketing campaigns.
Experience
10/2015 to Current
CRM & Contracts Analyst II Dollar Tree Akron, OH,
  • Direct, coordinate, and consolidate global forecasts to actual results Present leadership and Global Sales organization on observations/trends as well as report on metrics and analysis of strategic initiatives including assessments, observations, recommendations, assisting leadership in taking appropriate actions and proper decision making
  • Monitor CRM system to ensure data is consistent with opportunity details
  • Create & maintain territory mapping for Global Sales organization, design dashboards for specific roles and visibility awareness
  • Identify potential risks of error by using learned process innovation techniques to ensure both historical and future data are properly captured
  • Create and launch marketing campaigns for various products and services, ensure detailed analysis of products/services as well as effectiveness of the marketing campaigns and/or interest.
02/2013 to 10/2015
CRM Analyst Motion Recruitment Huntsville, AL,
  • Develop and design training manuals specific to Elliott and Oracle features specifically
  • Responsible for planning & conducting training for all Elliott employees globally
  • Researching and Implementing processes for Field Service, Service Centers, Service Parts to gain involvement from the Service organization
  • Create reports based on the constant changing business needs, in addition to monitoring the CRM system to ensure data is consistent with opportunity details
  • Drive usage of CRM across the organization by showing advantages, features, and ease of use.
10/2008 to 02/2013
Marketing Analyst Twice Daily Hendersonville, TN,
  • Support sales in customer presentations, monitor market activities and intelligence, analyze competitive information and assist the Marketing Manager in development of strategic and marketing plans and forecasts
  • Researched market activities based on competitors and industry trends, assist in the development of market communication programs working with the website in terms of market pricing
  • Track and analyze customer sales calls establishing total order amounts per call to customer
  • Launch and supervise customer events at our facilities globally
  • Track and analyze customer and competitor web activity with a report out monthly
  • Assist in the development of new products and advertising
  • Annually arrange sales councils, meetings, quarterly team meetings
  • Develop/manage a consistent communication plan to include a proposed tradeshow listing.
10/2007 to 10/2008
Assistant Manager Hargray Communications Valdosta, GA,
  • Maintained daily store operations such as floor sets, customer service techniques, and balanced floor supervision external/internal theft control in addition to auditing refund logs & register transactions
  • Manage orientation and new hires while focus on training all associates on company policies and procedures
04/2007 to 07/2007
Marketing Coordinator Holistic Industries Madison Heights, MI,
  • Process customer samples, define sales territories, direct customer communication to the appropriate sales representative, call potential customers to advertise new products, maintain database with current customer inventory needs
09/2003 to 10/2007
Brand Representative ABERCROMBIE & FITCH City, STATE,
  • Maintain cash wrap coverage, participate in weekly floor sets, greet customers, maintain clothing presentation maintain stockroom organization, fill low inventory, process merchandise with security tags, rotate coverage from other area stores, and participate in reducing loss with security prevention
Education
Expected in 2017
MBA: Masters of Business Administration
Indiana University of Pennsylvania - Monroeville, PA
GPA:
Expected in 2008
Bachelor of Science: Marketing
Indiana University of Pennsylvania - Indiana, PA
GPA:
Member of Sigma Kappa Sorority
Skills
Adobe Photoshop, advertising, auditing, Business process improvement, competitive, customer service, database, decision making, event planning, features, focus, Forecasting, global marketing, Google analytics, Adobe InDesign, innovation, inventory, leadership, marketing research, marketing, market, Marketing Manager, meetings, MS Office, communicator, Oracle ERP, Oracle CRM, BigMachines, CPQ, presentations, pricing, processes, Researching, Sales, self-motivated, Sigma, strategic, strategic and marketing, supervision, training manuals, website
Awards & Certifications
  • 2010 - Outstanding Performance Award
  • 2014 - Achievement Award Training
  • 2013 - Oracle University CRM Administration Essentials
  • 2013 - Oracle University CRM Data Import
  • 2013 - Oracle University CRM Advanced Analytics
  • 2015 - Oracle BigMachines Yellow Belt

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Resume Overview

School Attended

  • Indiana University of Pennsylvania
  • Indiana University of Pennsylvania

Job Titles Held:

  • CRM & Contracts Analyst II
  • CRM Analyst
  • Marketing Analyst
  • Assistant Manager
  • Marketing Coordinator
  • Brand Representative

Degrees

  • MBA
  • Bachelor of Science

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