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Crisis Line Volunteer Resume Example

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CRISIS LINE VOLUNTEER
Summary

Seasoned Registered Nurse offering over 35 years of related experience. Spearheaded successful therapeutic initiatives, prevention strategies and educational approaches to mitigate effects of a variety of medical problems in vulnerable populations. Excellent case management, documentation and crisis intervention strategies.

Caring Crisis Line Volunteer with proven skills in listening and communicating with individuals in extreme distress. Recognized as successful worker proficient in guiding callers through counseling, referrals and de-escalation techniques. Dependable in using prepared scripts and following safety protocols.

Skills
  • Confidential records
  • Tracking client progress
  • Disease Diagnosis and Management
  • Psychiatric and Mental Health Care
Education and Training
Bachelor of ScienceWayne State UniversityCity,State,Nursing, 05/1983
National RN Case Mgt Training CenterCityContemporary RN Case Manager, 02/2019
Experience
Company NameCrisis Line Volunteer | City, State03/1999 to Current
  • Collected relevant information from callers to determine support needs and evaluate risk of harm.
  • Triaged crisis line callers with established screening and assessment techniques.
  • Updated accurate and timely log sheets of daily callers to show per-call and overall shift activities.
  • Connected patients to trained workers to handle advanced mental health issues.
  • Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
  • Presented social programs to educate community and improve participation in counseling services.
Company NameNuirsing Care Coordinator (Home Care) | City, State06/1990 to 06/2015
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Recorded client status progress and challenges in logbooks and reports.
  • Monitored health and well-being of each client, including any significant health changes.
  • Completed scheduled patient check-ins and progress reports for all clients.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
Company NameNursing Instructor | City, State06/1990 to 06/2015
  • Participated in on-call rotations and delivered after-hours care.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Verified consistent delivery of compassionate care to patients with debilitating conditions, including back pain, arthritis, fractures, head injuries and strokes.
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
  • Completed initial assessments of patients and family to determine and address individual home care needs.
  • Worked with vendors on provision of medical equipment, supplies and services.
  • Initiated training and education programs for supporting healthcare staff.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Supervised 35 Home Health Aides, delivering consistent supervision and mentoring to maintain quality patient care
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Company NameRN Staff Nurse | City, State06/1983 to 12/1989
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
  • Answered patient questions and provided take-home materials for further information.
  • Administered medications, tracked dosages and documented patient conditions.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Reviewed physician orders and participated in medication management to optimize patient safety.
  • Facilitated strategic goals aimed at increasing satisfaction and improving outcomes through compassionate, precise and high-quality nursing care.
  • Mentored new nurses on practices and procedures to drive patient outcome goals.
  • Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Maintained reports to provide oncoming shift with full patient status.
  • Monitored patient vitals post-surgery, managed medical equipment and administered medications and IVs.
  • Coordinated and led in-services to facilitate nursing leadership development and career growth.
  • Treated patients with strokes, head traumas, comas and intracranial hematomas.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Facilitated transition to home care by providing patients with continued care information and discharge instructions.
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Resume Overview

School Attended

  • Wayne State University
  • National RN Case Mgt Training Center

Job Titles Held:

  • Crisis Line Volunteer
  • Nuirsing Care Coordinator (Home Care)
  • Nursing Instructor
  • RN Staff Nurse

Degrees

  • Bachelor of Science

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