An experienced Leader who has worked in various training related capacities including, Instructional Design ,Technical Support specialist , Content design , customer success, managing and public school system . Demonstrated the ability to consult with leadership to diagnose, plan and implement technical training interventions to facilitate department and organization change.
Skills
Product Development
Microsoft Visio
Data Management
People Skills
Organizational Skills
Microsoft Office
Team Building
software knowledge
Problem Resolution
Customer Service
Critical Thinking
Team Management
Conflict Resolution
attention to detail
problem solving skills
taking initiative
MS Office
Training & Development
System and Network Security
Virtual and Cloud Technologies
Adobe Software
Project Management
Relationship Building
Working Collaboratively
Training Materials Development
Course Development Experience
Curriculum Implementation
Team Member Development
Course Material Development
Document Management
Training Program Improvement
Design Research
Information Research
Creative Thinking
Originality and Creativity
Witness interviewing
Observation and inspection
Contamination prevention
Evidence analysis
Team collaboration
Interrogation skills
Evidence processing
Video surveillance systems
Industrial Security Advisory
Technology-savvy
Work History
10/2021 to Current
Crime Scene InvestigatorOklahoma City – Oklahoma City, OK,
Recreated crime scenes to establish relationships between pieces of evidence.
Conducted reconstruction, blood spatter, ballistics and trajectory analysis to support crime scene investigations.
Identified and collected latent fingerprints, tire impressions, tool marks and other biological and physical evidence for investigation.
Prevented evidence contamination by maintaining proper chain of custody and utilizing proper packaging techniques.
Pursued leads, complaints and referrals to determine occurrence of criminal activities.
Researched criminal cases and led investigations to determine appropriate course of proceedings.
Secured evidentiary information to reinforce findings and original claims.
Investigated homicide, sexual assault and domestic violence cases and allegations.
Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
12/2021 to 04/2022
Data Analyst (Intern)Campaign Monitor – New York, NY,
Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
Analyzed user concerns, requirements and requests for system features and uses.
Performed routine tasks under direct supervision and within established procedures and guidelines.
Performed ad hoc data investigations analysis as necessary.
Commissioned and decommissioned data sets under mentor supervision.
Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Shadowed interdepartmental personnel to better understand methods for handling daily tasks and job duties.
Directed and assisted pulling and procurement of medical files according to established procedures.
Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
Compiled, evaluated and reviewed engineered data for internal system.
Exceeded goals through effective task prioritization and great work ethic.
05/2020 to 10/2021
Technical Support SpecialistBelle Tire – Lapeer, MI,
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Removed malware and viruses from laptops and desktop systems using specialized software.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Developed sales plans to introduce new products to market.
Provided training and product support for other members of sales team.
Maintained compliance with established and updated policies and procedures with minimal supervision.
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Assessed issues to determine appropriate troubleshooting methods for remediation.
Documented and updated case notes for each customer and work order.
Analyzed code and debugged errors to improve system performance.
Created robust Java codes for various applications.
Served as technical support representative for commercial and military product programs, supporting proper handling and product quality performance.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Trained newly hired top talent to fill key positions and maximize productivity.
Recreated crime scenes to establish relationships between pieces of evidence.
Conducted reconstruction, blood spatter, ballistics and trajectory analysis to support crime scene investigations.
Prepared demonstrative aides to be used at evidentiary hearings and trials.
Identified and collected latent fingerprints, tire impressions, tool marks and other biological and physical evidence for investigation.
Prevented evidence contamination by maintaining proper chain of custody and utilizing proper packaging techniques.
Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
Pursued leads, complaints and referrals to determine occurrence of criminal activities.
Researched criminal cases and led investigations to determine appropriate course of proceedings.
Secured evidentiary information to reinforce findings and original claims.
Documented findings and prepared detailed reports.
Tracked hours and expenses for billing purposes.
Created and implemented new organizational and filing processes for case logs, criminal records, reports and agendas.
Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
09/2017 to 01/2021
ManagerCafe Lucia – City, STATE,
Conducted quality, timely performance feedback and performance appraisals.
Trained employees on additional job positions to maintain coverage of roles.
Set sales and profit goals and implemented plans to correct performance deficiencies.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Examined merchandise to correctly price and display products.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Created agendas and communication materials for team meetings.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
Expected in 05/2021
Bachelor Of Applied Science: Criminalistics And Criminal Science Georgia State University - Atlanta, GA GPA:
Expected in 05/2016
High School Diploma: Homewood-Flossmoor - Homewood, IL, GPA:
Accomplishments
Received award for customer service recognition and works well with the other team members.
Instructional designer for Black Caucus Chicago
Promoted to subject matter expert.
High Voice of customer resolutions scores
Reduced technical escalations to management by resolving issues on own & following trouble shooting techniques.
Multiple technical awards for work performance.
Exceeded monthly goals by successfully handling calls
Consistently maintained high customer satisfaction ratings.
Developed relationships with new clients and typically exceeded sales goals.
Created highly effective new program that significantly impacted efficiency and improved operations.
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