Credit Card Specialist Resume Example Fidelity Bank Of North Carolina

CREDIT CARD SPECIALIST

Career Focus

Motivated sales professional with 5+ years sales and banking experience.

Summary of Skills

Professional Experience

Credit Card Specialist
March 2013 to CurrentFidelity Bank Of North Carolina － Pittsboro , NC

Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Maintained confidentiality of bank records and client information.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.

P & C Sales Representative
August 2010 to March 2012Rogers Group Inc － Nashville , TN

Shared product knowledge with customers while making personal recommendations.
Implemented a consultative selling approach on all inbound calls.
Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Educated in selling property, auto, boat, ORV, and umbrella policies

Senior Sales Representative
January 2008 to July 2009Cit Group － Swansboro , NC

Established new customer accounts including checking, savings, lines of credit and loans.
Educated customers on the variety of banking and loan products available to them.
Exceeded sales goals on a monthly basis.
Assembled in-store marketing displays.
Trained new employees on company customer service policies and service level standards.
Confirmed that appropriate changes were made to resolve customers' problems.
Prepared meeting and sales agendas for the branch.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Scheduled staffing for multiple branch locations.
Worked side by side with the Branch Manager and Regional Area Manager.
Examined checks for identification and endorsement.
Entered member transaction data into the online banking software.
Assisted in making our branch the top performing location for 8 consecutive months.
Directed specific questions to appropriate branch personnel.
Delivered prompt, accurate and excellent customer service.

Bank Teller
April 2007 to December 2007BAnk Of America － City , STATE

Internship-Office Assistant
September 2006 to April 2007City Of San Antonio － City , STATE

Performed general office tasks for the department.
Scheduled appointments over the phone and in person.
Managed incoming and outgoing calls for busy office.
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Education

Associate of Arts : Business Administration, 2013Northwest Vista College － City, State, U.S.

3.6 GPA

Coursework in Business Administration and Management

High School Diploma : Basic Studies, 2006San Antonio Can H.S － City, State, U.S

Graduated with Scholarships

Resume Overview

School Attended

Job Titles Held:

Degrees

Associate of Arts : Business Administration , 2013
High School Diploma : Basic Studies , 2006