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Credit Card Specialist Resume Example

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CREDIT CARD SPECIALIST
Career Focus

Motivated sales professional with 5+ years sales and banking experience.

Summary of Skills
  • Goal-oriented
  • Internet savvy
  • Meets/exceeds goals
  • Strong organizational skills
  • Seasoned in conflict resolution


  • Dependable
  • Attention to detail
  • Excellent communication skills
  • Active listening skills
  • Clear and articulate phone manner
Professional Experience
Credit Card Specialist
March 2013 to Current
Fidelity Bank Of North Carolina - Pittsboro , NC
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Maintained confidentiality of bank records and client information.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
P & C Sales Representative
August 2010 to March 2012
Rogers Group Inc - Nashville , TN
  • Shared product knowledge with customers while making personal recommendations.
  • Implemented a consultative selling approach on all inbound calls.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Educated in selling property, auto, boat, ORV, and umbrella policies
Senior Sales Representative
January 2008 to July 2009
Cit Group - Swansboro , NC
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Educated customers on the variety of banking and loan products available to them.
  • Exceeded sales goals on a monthly basis.
  • Assembled in-store marketing displays.
  • Trained new employees on company customer service policies and service level standards.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Prepared meeting and sales agendas for the branch.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Scheduled staffing for multiple branch locations.
  • Worked side by side with the Branch Manager and Regional Area Manager.
  • Examined checks for identification and endorsement.
  • Entered member transaction data into the online banking software.
  • Assisted in making our branch the top performing location for 8 consecutive months.
  • Directed specific questions to appropriate branch personnel.
  • Delivered prompt, accurate and excellent customer service.
Bank Teller
April 2007 to December 2007
BAnk Of America - City , STATE
  • Informed customer of products and services available to them.
  • Processed many deposits, withdrawals and transfers hourly.
  • Examined checks for identification and endorsement.
  • Presented new and existing customers with Credit Card applications.
  • Ordered currency for the branch vault.
  • Delivered prompt, accurate and excellent customer service.
Internship-Office Assistant
September 2006 to April 2007
City Of San Antonio - City , STATE
  • Performed general office tasks for the department.
  • Scheduled appointments over the phone and in person.
  • Managed incoming and outgoing calls for busy office.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Education
Associate of Arts : Business Administration, 2013Northwest Vista College - City, State, U.S.

3.6 GPA

Coursework in Business Administration and Management

High School Diploma : Basic Studies, 2006San Antonio Can H.S - City, State, U.S

Graduated with Scholarships

Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Northwest Vista College
  • San Antonio Can H.S

Job Titles Held:

  • Credit Card Specialist
  • P & C Sales Representative
  • Senior Sales Representative
  • Bank Teller
  • Internship-Office Assistant

Degrees

  • Associate of Arts : Business Administration , 2013
    High School Diploma : Basic Studies , 2006

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