I am a young enthusiastic, passionate young woman.Hard-working, multi-tasking and Excellent customer service. With outstanding telephone, scheduling and documentation skills. Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Offering professional communication skills and computer skills. Highly enjoys speaking with customers and colleges on a daly bassis. I am reliable and loyal to the company and my surrondings.
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Flexible schedule available.
Honest, trustworthy and punctual
Service-oriented team player
Energetic, friendly and enthusiastic
Credit Card Customer Service , 01/2014 to 09/2014 RBC Bank – Montreal, Quebec
Regularly interacted with customers to obtain feedback on product quality and service levels.
Directed multiple client accounting system conversions into web-enabled Oracle financial platform.
Maintained integrity of customer profiles.
Answered questions about transactions, balances and payments.
Customer Support , 01/2011 to 09/2012 AXA Assurance – Montreal, Quebec
Positively engaged with customers, offering insurance information, providing suggestions and showing genuine appreciation for their business.
Supervised account activity.
Discovered major instances of fraud, embezzlement and large balances due.
Managed insurance benifits, costs and support.
Negotiated pricing with towing companies,billing and marketing procedures.
Composed and drafted all outgoing correspondence and reports to managers.
Waitress, 09/2012 to 02/2013 Restaurant Le Milsa – Laval, QC
Took food orders and relayed orders to kitchens or serving counters
Trained new employees
Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
Cleaned work areas, equipment, utensils, dishes, and silverware
Cleared and re-set tables at conclusion of each guest meal
Communicated with other kitchen team members to ensure food was prepared on time and correctly
Maintained kitchen work areas, equipment, and utensils in clean and orderly condition
Managed guest checks, collected cash and processed credit cards
Provided excellent customer service
Cook, 03/2013 to 09/2013 Les Fleurs De L'avenir – Laval, QC
Prepared Fresh and healthy food for 85 kids.
Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Stored food in designated containers and storage areas to prevent spoilage
Practiced safe food handling procedures at all times.
Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
High School Diploma: Arts, 2008 Laurier Senior High School - Laval, QC