LiveCareer-Resume

credit assistance specialist resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Greater than 5 years of customer service experience in a call center environment. To implement the mission of the company and exceed company expectations by utilizing professionalism and contribute effective communication skills that would allow me to use my educational, problem solving knowledge and past experiences, in a way that is mutually beneficial for myself and the employer.

Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing 5 years of experience and driven mentality.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Active listening
  • Attentiveness
  • Conflict Resolution
  • Effective communication
  • Dependability
  • Empathy
  • Patience call
  • Adaptability
  • Communication Skills
  • Time Management
  • Enthusiasm
  • Additional Skills
  • Best Practices
  • Customer Records Analysis
  • Telephone and Email Etiquette
  • Consumer Credit Knowledge
  • Operating Procedures
  • Data Analytics
  • Relationship Management
  • Credit Decision Making
  • Effective Communication
  • Loan Application Processing
  • Customer Acquisition
  • Documentation Preparation
  • Credit Assessments
  • Risk Analysis
  • Compliance Reviews
  • Documentation Management
  • Conflict resolution
  • Organization
Experience
Credit Assistance Specialist, 04/2022 to Current
Bank Of America CorporationCypress, CA,
  • I am a Credit Assistance, for Bank of America
  • My current position is a role that focuses on providing solutions to customer credit assistance needs
  • The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, including Pre-Charge Off and Recovery
  • Primary responsibilities include, but are not limited to:
  • Outreach to delinquent or high-risk customers to secure payments and determine reason for delinquency on active or inactive loans, deposits and/or credit card accounts
  • Negotiation of repayment plans on outstanding debt that benefit both the client and lender
  • Work with customer in a positive and professional manner to establish full balance repayment plans or settlements
  • Provide consumer credit assistance, including submission of extension requests and other recovery activities 3
  • Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines
  • Demonstrate empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct
  • Read disclosures verbatim each time they are needed
  • Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each month
  • Participated in ongoing training and compliance activities
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Representative, 09/2019 to 03/2022
Cvs HealthWeymouth, MA,
  • For Medicare Health Insurance and the Health Insurance Marketplace
  • My role and responsibilities are to answer Medicare questions and provide information on Medicare coverage and costs, health plan options, and claims, as well as supporting consumers of the Affordable Care Act assisting the consumers with concerns about premium tax credits suggesting information on different plans conducive for they're health budget and needs
  • I support the customer by providing helpful information, answering questions & responding to complaints
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffuse tense situations
  • I also was a Trainer lead for 2 years for the Medicare line of business in addition to being a dual CSR
Customer Support, Customer Support representative, 04/2021 to 10/2021
Charter CommunicationsCity, STATE,
  • Answered support calls to learn about and address customer needs, complaints or other issues with products or services
  • Analyzed customer complaints and service trends to identify and correct systematic issues
  • Escalated calls to solve problems and drive customer satisfaction
  • Engaged in active listening with callers to confirm or clarify information and diffuse anger
  • My roles were to work UCM tickets that were submitted in from the Billing department
  • Handle all tickets as customer complaints and put the customer first in every situation, Utilizing multiples systems to complete the task and communicate with the customer if needed to let them know they're request has been completed
  • Complaints were anything from wanting a lowered bill to scheduling a technician to come to the home and look at equipment
  • I supported the customers by providing helpful up to date information , answering questions and responding to complaints .
Education and Training
High School Diploma: , Expected in 05/2018 to East Bay High School - Gibsonton, Fl
GPA:
Associates: Communications, Expected in to Hillsborough Community College - Tampa, FL
GPA:

A communications degree is developed to teach effective communication and how it applies to industries such as business, media, and law, among others.

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Resume Overview

School Attended

  • East Bay High School
  • Hillsborough Community College

Job Titles Held:

  • Credit Assistance Specialist
  • Customer Service Representative
  • Customer Support, Customer Support representative

Degrees

  • High School Diploma
  • Associates

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