credit assistance specialist resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Greater than 5 years of customer service experience in a call center environment. To implement the mission of the company and exceed company expectations by utilizing professionalism and contribute effective communication skills that would allow me to use my educational, problem solving knowledge and past experiences, in a way that is mutually beneficial for myself and the employer.
Team-focused individual willing to go the extra mile to ensure quality service to each and every customer. A bilingual Credit Specialist with a commitment to effective and efficient loan application processing.
Determined Credit Specialist proudly offering over 7 years' experience in making effective decisions, finding solutions to problems and assisting customers. A valuable employee known for communicating complex information in terms that are easily understood. Skilled in credit procedures and developing client relationships.
Skills
Active listening
Attentiveness
Conflict Resolution
Effective communication
Dependability
Empathy
Patience call
Adaptability
Communication Skills
Time Management
Enthusiasm
Additional Skills :
Conflict resolution
Organization
Training and Leadership
Customer Service
Credit Decision Making
Operating Procedures
Best Practices
Consumer Credit Knowledge
Loan Application Processing
Customer Records Analysis
Effective Communication
Telephone and Email Etiquette
Data Analytics
Relationship Management
Credit Assessments
Credit Underwriting
Creditworthiness Determination
Document Evaluations
Financial Statement Review
Documentation Management
Risk Assessment
Compliance Reviews
Documentation Preparation
Application Preparation
Customer Acquisition
Risk Analysis
Experience
Credit Assistance Specialist, 04/2022 - Current Bank Of America Corporation – Crofton, MD,
I am a Credit Assistance, for Bank of America
My current position is a role that focuses on providing solutions to customer credit assistance needs
The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, including Pre-Charge Off and Recovery
Primary responsibilities include, but are not limited to:
Outreach to delinquent or high-risk customers to secure payments and determine reason for delinquency on active or inactive loans, deposits and/or credit card accounts
Negotiation of repayment plans on outstanding debt that benefit both the client and lender
Work with customer in a positive and professional manner to establish full balance repayment plans or settlements
Provide consumer credit assistance, including submission of extension requests and other recovery activities 3
Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines
Demonstrate empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct
Read disclosures verbatim each time they are needed
Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each month
Participated in ongoing training and compliance activities
Customer Service Representative, 09/2019 - 03/2022 Cvs Health – Union, NJ,
For Medicare Health Insurance and the Health Insurance Marketplace
My role and responsibilities are to answer Medicare questions and provide information on Medicare coverage and costs, health plan options, and claims, as well as supporting consumers of the Affordable Care Act assisting the consumers with concerns about premium tax credits suggesting information on different plans conducive for they're health budget and needs
I support the customer by providing helpful information, answering questions & responding to complaints
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
Remained calm and professional in stressful circumstances and effectively diffuse tense situations
I also was a Trainer lead for 2 years for the Medicare line of business in addition to being a dual CSR
Customer Support, Customer Support representative, 04/2021 - 10/2021 Charter Communications – City, STATE,
Answered support calls to learn about and address customer needs, complaints or other issues with products or services
Analyzed customer complaints and service trends
to identify and correct systematic issues
Escalated calls to solve problems and drive
customer satisfaction
Engaged in active listening with callers to confirm
or clarify information and diffuse anger
My roles were to work UCM tickets that were submitted in from the Billing department
Handle all tickets as customer complaints and put the customer first in every situation, Utilizing multiples systems to complete the task and communicate with the customer if needed to let them know they're request has been completed
Complaints were anything from wanting a lowered bill to scheduling a technician to come to the home and look at equipment
I supported the customers by providing helpful up to date information , answering questions and responding to complaints .
Education and Training
Associates: Communications, Expected in 07/2023 - - , GPA: Status - A communications degree is developed to teach effective communication and how it applies to industries such as business, media, and law, among others.
High School Diploma: , Expected in 05/2018 - East Bay High School - Gibsonton, Fl GPA: Status -
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