Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in [Type] industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.

Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Resourceful [Job Title] gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience.

Skills
  • Call center operations
  • Understanding of negotiation techniques
  • Customer service background
  • True problem-solver
  • Training and development
  • Exceptional organizational skills
  • Senior leadership support
  • Promotional support
  • Project management abilities
  • Conflict mediation
Experience
08/2000 to Current
Crash and Salvage Officer Fedex Willowbrook, IL,

Will fill out with evaluation…

08/2000 to Current
Project Manager Team Leader US Navy City, STATE,
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Orchestrated project schedules by outlining incremental milestones.
  • Followed [Industry] best practices, company policies and [Type] standards with each assignment.
  • Replenished, counted and tracked supplies.
  • Updated computer tracking logs with [Type] and [Type] details.
  • Outperformed [Type] expectations by applying [Type] and [Type] expertise.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Coordinated work of project personnel, including assigning work and monitoring performance.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
08/2000 to 10/2021
Maintnance Officer US Navy City, STATE,
  • Documented activities in full with [System] to maintain clear and transparent records.
  • Addressed problems calmly and with authority based on extensive knowledge of [Area of expertise].
  • Handled [Type] situations by prioritizing needs and organizing necessary resources.
  • Took initiative to root out [Type] problems, find root causes and prevent recurrence.
  • Investigated [Type] activities and reported findings to senior leadership for further review.
  • Maintained over 600,000,000 gallons of JP-5 Fuel during on-load evolutions. And the Training of over 120 personnel saving the Navy over $400,000,00
08/2000 to 07/2021
US Naval Officer US Navy City, STATE,
  • Oversaw all facets of ground supply administration, operations and personnel for [Type] operation.
  • Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
Expected in 07/2007
Associate of Applied Science: Associate Business Administration
AIU - Illinois City, IL
GPA:

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resume Strength

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Resume Overview

School Attended

  • AIU

Job Titles Held:

  • Crash and Salvage Officer
  • Project Manager Team Leader
  • Maintnance Officer
  • US Naval Officer

Degrees

  • Associate of Applied Science

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