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Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in [Type] industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.
Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.
Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].
Resourceful [Job Title] gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience.
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Will fill out with evaluation…
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Orchestrated project schedules by outlining incremental milestones.
- Followed [Industry] best practices, company policies and [Type] standards with each assignment.
- Replenished, counted and tracked supplies.
- Updated computer tracking logs with [Type] and [Type] details.
- Outperformed [Type] expectations by applying [Type] and [Type] expertise.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Coordinated work of project personnel, including assigning work and monitoring performance.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Documented activities in full with [System] to maintain clear and transparent records.
- Addressed problems calmly and with authority based on extensive knowledge of [Area of expertise].
- Handled [Type] situations by prioritizing needs and organizing necessary resources.
- Took initiative to root out [Type] problems, find root causes and prevent recurrence.
- Investigated [Type] activities and reported findings to senior leadership for further review.
- Maintained over 600,000,000 gallons of JP-5 Fuel during on-load evolutions. And the Training of over 120 personnel saving the Navy over $400,000,00
- Oversaw all facets of ground supply administration, operations and personnel for [Type] operation.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
AIU - Illinois City, IL
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Resume Overview
School Attended
- AIU
Job Titles Held:
- Crash and Salvage Officer
- Project Manager Team Leader
- Maintnance Officer
- US Naval Officer
Degrees
- Associate of Applied Science
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