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Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Looking to get back into the brewing side of craft beer. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
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Designed and implemented promotional events with clients to boost brand awareness in target territories.
- Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
- Addressed each customers' needs and wants to recommend suitable product options.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Supported customers continuously from sales process to product set-up and use.
- Serviced existing accounts on regular basis to maximize revenue.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Researched potential clients and markets to prepare for appointments.
- Networked at events and by phone to expand business profits and revenues.
- Demonstrated products and specific features at customer locations and special events
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Brewed numerous beers
- Adhered to good manufacturing practices and standard operating procedures.
- Checked specific gravity and pH of batches.
- Kept operations in compliance with company, safety and legal requirements.
- Took samples every 1-2 days to compare quality with specifications.
- Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Took samples every 1-2 days to compare quality with specifications.
- Connected pipes between vats and processing equipment.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
- Read temperature, flow and other meters every 1-2 days and documented information.
- Washed production lines and storage containers every brew day to maintain clean and efficient work areas.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Delaware Technical And Community College - Wilmington, DE,
Drexel University - Philadelphia, PA
St. Mark's High School - Wilmington, DE,
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Resume Overview
School Attended
- Delaware Technical And Community College
- Drexel University
- St. Mark's High School
Job Titles Held:
- Craft Beer Sales Representative
- Fiber Solutions Customer Administrator
- Assistant Brewer
Degrees
- No Degree
- No Degree
- High School Diploma
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