Energetic and goal oriented Sales and Customer Service Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity, reliability and resourcefulness in meeting and exceeding sales, revenue and profit goals. Adept at generating new business while maintaining existing accounts via quality servicing and passion for growth.
Skills
Self-Motivated
Leadership
Organization and Time Management
Dependable and Responsible
Account servicing
Lead prospecting
Multitasking and Prioritization
Building Customer Trust and Loyalty
Upbeat and Positive Personality
Verbal and Written Communication
Issue and Complaint Resolution
Customer Data Confidentiality
Courteous with Strong Service Mindset
Understanding Customer Needs
Calm and Professional Under Pressure
Work History
05/2021 to 12/2021
Craft Beer Sales RepresentativeTaher, Inc. – Oconto, WI,
Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
Designed and implemented promotional events with clients to boost brand awareness in target territories.
Proactively managed client correspondence and recorded tracking and communications to achieve maximum return on investment.
Demonstrated products and specific features at customer locations and special events, acting as a representative of the Company.
Increase market share and sales of Karl Strauss beers by spending more than 50% of my workday prospecting customers and visiting current accounts.
Utilizes strategic selling skills and customer buying habits to target new accounts and maintain long-term relationships.
Conducts draught service as needed and/or delegates work to the draught technicians for more thorough trouble shooting/repairs.
09/2020 to 11/2021
Beertender/BartenderSummit Rehabilitation – City, STATE,
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Developed new signature cocktails to support bar marketing brand and increase profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Set up glassware, liquor and other necessary supplies for special events.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kept bar presentable and well-stocked to meet customer needs.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
BarSmarts Certified
06/2017 to 09/2020
ServerFisherman's Restaurant & Bar – City, STATE,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Increased sales significantly by upselling higher-end products to customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Used slow periods to restock supplies, ice, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Noted special patron requests and followed up with kitchen to confirm delivery.
Cultivated warm relationships with regular customers.
Checked identification for minimum age for sale of alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness.
Asked customers for feedback, solved problems and filled drinks throughout meal.
07/2014 to 05/2017
Physical Therapy AideSCOR & RSM Physical Therapy – City, State,
Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility.
Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
Communicated with physicians to provide updates on patient care.
Coordinated daily activities of patients to support them in their individual care programs.
Reviewed patient medical history and referral notes from other medical practitioners to understand health problems and suggest appropriate physiotherapy regimen to facilitate movement for daily activities.
Taught chronic pain management techniques to patients.
Recorded patient status in progress notes.
Enforced safety procedures with all patients.
Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
Conferred with clients to develop plans for post-treatment activities
Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.
Scheduled patient appointments to meet treatment requirements and provide quality care.
Taught patients how to live within limits of capabilities and celebrated successes.
Evaluated effectiveness of treatment plans and implemented modifications.
Education
Expected in 05/2019
Associate of Arts: Business Marketing And Sales Fullerton College - Fullerton, CA GPA:
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