Hardworking and motivated manager with 3 years of experience and record of success in McDonald"s. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Seasoned Special Education Teaching Assistant with 10 years of classroom experience working with disabled and special needs students. Assisted in administering lessons and academic materials and maintained safe and productive environment throughout daily activities. Compassionate worker dedicated to securing well-being for students and cultivating personal growth and development. Passionate Special Education Paraprofessional offering well-developed skills in devising student strategies and monitoring classroom activities. Pursuing a position in a busy public school where a qualified individual with an understanding of autism spectrum disorder and learning disabilities is highly sought.
Skills
I have my ServSafe Certification
Staff development
Project management
Sales Techniques
Brand management
Issue and conflict resolution
Capital improvement planning
Key accounts and territory management
Lead generation
Contract development and management
Systems and automation applications
Workforce Management
Work ethic
Active listening
Friendly, positive attitude
Customer service
Data management
Team management
Setting up activities
Maintaining safe environments
Stress management
Behavior modeling
Early childhood education
Special needs education
One-on-one and small group instruction
Leadership
Education and Training
Calhoun Falls High SchoolCalhoun Falls, SC, Expected in 05/2001 – –High School Diploma: - GPA:
Experience
Family Health Centers Of San Diego, Inc. - Cpt Hillcrest Fhc-Annex - San Diego, CA, 11/2020 - 02/2021
Marked and labeled containers with accurate shipping information to prevent delays.
Assembled cartons, crates and containers.
Packed merchandise into boxes and containers to ensure safe shipment.
Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
Arranged items on pallets according to size and weight.
Inspected outgoing shipments to maintain effective quality assurance standards.
Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
Operated hand trucks, pallet jacks and forklifts to move materials.
Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Accomplished production goals by working with speed and accuracy.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Weighed and measured products and materials to check compliance with specifications and regulations.
Uncle Julio's - Runner and Caller Orland Park, IL, 05/2020 - 12/2020
Greeted customers and employees pleasantly and maintained upbeat demeanor at all times.
Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Compared house hand with players' hands to determine winner.
Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
Operated gaming equipment, inspected cards and monitored play to maintain security and protect house interests.
Maintained optimal records by collecting cash and chip bets and accurately verified and recorded amounts.
Monitored and managed currency and chip exchanges, and compared house and player hands to assess game accuracy and integrity.
Inspected cards or equipment used in games to verify proper condition.
Answered telephone to provide customers with information or relay calls to specific employees.
Alerted manager of disruptions or policy violations needing attention.
Maintained clean casino floor by emptying trash cans, cleaning tables and completing other general cleaning tasks.
George Mason University - Manager Fairfax, VA, 01/XXX8 - 11/2020
Managed schedules, accepted time off requests and found coverage for shifts.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Generated reports to assess performance and make adjustments.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Increased customer base and market share by promoting product through diverse channels.
Executed company strategies to foster better customer service and promote positive and engaging environment for all.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Studied existing procedures and policies to offer optimal leadership to employees and daily operations when standing in for absent managers.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Leveraged market knowledge and leadership ability to help drive profit increases.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cross-trained in every store role to maximize operational knowledge.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Met with each associate to establish realistic monthly sales goals.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Greenwood Learning Center - Teaching Assistant City, STATE, 08/2008 - 05/XXX8
Monitored students' use of personal medical equipment to encourage proper handling and prevent injury.
Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
Aided disabled students in using restroom facilities.
Coached students on speech patterns using Augmentative and Alternative Communication methods.
Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
Communicated with parents to report on academic and behavioral performance and deliver suggestions to implement at home to reinforce positive habits developed at school.
Transported non-ambulatory students throughout campus facilities.
Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
Provided special attention to individuals needing extra academic or behavioral guidance during classes.
Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
Instructed students with varying abilities and needs in alignment with IEP objectives while delivering personalized and small group lessons.
Completed documentation on student behaviors, interventions and results.
Assisted teachers with instruction and provided clerical support for diverse needs.
Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Conducted special assessments and tutoring sessions to support individual student needs.
Distributed classroom materials and supplies such as pencils, paper and art materials.
Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
Supervised students and maintained security throughout school buildings and on field trips.
Distributed and collected tests and homework to collate and prepare for grading.
Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
Marked homework assignments, tests and special projects to communicate grading.
Prepared lesson materials and visual aids to reinforce lesson concepts.
Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
Established positive relationships with students, parents, fellow teachers and school administrators.
Provided students with personalized educational, behavioral and emotional support.
Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
Helped students master learning concepts through one-on-one and small group tutoring.
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