cpc certified recovery coach volunteer resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Energetic CPC/ CRC offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic CPC/ CRC eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Telling my story and Asking good questions and training in Motivational Interviewing. Motivated to learn, grow and excel in the Mental Health Field.
Skills
Problem Solving
Resource Broker
Interpersonal Communication
Patient Data Abstracts
Health Record Index Maintenance
Patient Medical Records Maintenance
Appointment Scheduling
Verbal and Written Communication
Word Processing Software
Time Management
Attention to Detail
Medical Release of Information ROI
Medical Terminology
Patient Rights
Charting and Clinical Documentation
Microsoft Excel
Motivator and Cheerleader
Ally and Confidant
Truth-Teller
Role Model and Mentor
Advocacy
Community Organizer
Lifestyle Consultant
Friend and Companion
Work History
CPC/Certified Recovery Coach/Volunteer, 03/2021 to Current Pga Tour – Napa, CA,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended products to customers, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered constant flow of customer calls with minimal wait times.
Volunteer, 09/2017 to 06/2019 Fifth Wall – Houston, TX,
Monitored students in lunchroom and at recess.
Coordinated with teacher to implement lesson plans and keep students on track.
Took responsibility for group of 6 students on class field trip to Pantages Theatre.
Prepared materials for class activities and art projects.
Assisted classes with parties and events.
Played games with small groups of students reviewing previous day's material.
Made copies to assist teacher in preparing future lessons.
Cleaned, organized and restocked classrooms for upcoming classes.
Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Elementary School Volunteer, 09/2014 to 06/2017 Mc Carver Elementary School – City, STATE,
Monitored students in lunchroom and at recess.
Took responsibility for group of 6 students on class field trip to Pantages Theatre.
Took responsibility for group of 28 students on class field trip to Pantages Theatre.
Coordinated with teacher to implement lesson plans and keep students on track.
Prepared materials for class activities and art projects.
Assisted classes with parties and events.
Supported students struggling with Reading concepts.
Supported students struggling with Math concepts.
Read stories with small groups of students aged 5 to 7.
Played games with small groups of students reviewing previous day's material.
Supervised children in cafeteria and assisted with opening juice boxes and other hard-to-open lunch items.
Made copies to assist teacher in preparing future lessons.
Stepped into non-classroom environments such as libraries to help staff manage demand.
Cleaned, organized and restocked classrooms for upcoming classes.
Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Assistant General Manager, 06/2002 to 06/2003 Stor-mor Self Storage – City, STATE,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Education
Started 09/2020- Current: Mental Health Counseling, Expected in 06/2026 to South Puget Sound Community College - Olympia, WA GPA:
1 CEU: Recovery Coaching And S.M.A.R.T. Goal Setting, Expected in 07/2021 to Connecticut Community For Addiction Recovery - Connecticut, GPA:
1 CEU: Recovery Coaching Cultural Competence, Expected in 07/2021 to Connecticut Community For Addiction Recovery - Connecticut, GPA:
2 CEU's: Recovery Coach Ethical Decision Making , Expected in 07/2021 to Connecticut Community For Addiction Recovery - Connecticut, GPA:
1 CEU: Recovery Coach Burn Out Or Self-Care, Expected in 07/2021 to Connecticut Community For Addiction Recovery - Connecticut, GPA:
1 CEU: Recovery Coach And The Stages of Change And M.I., Expected in 06/2021 to Connecticut Community For Addiction Recovery - Connecticut, GPA:
2 CEU's: Recovery Coach LGBTQ+101, Expected in 06/2021 to Connecticut Community For Addiction Recovery LGBTQ - Connecticut, GPA:
Certification Ethical Considerations For R.C: Recovery, Expected in 06/2021 to Connecticut Community For Addiction Recovery - Connecticut, GPA:
Certification Recovery Coaching in The E.R. Dept.: Recovery Coach, Expected in 06/2021 to Connecticut Community For Addiction Recovery - Connecticut, GPA:
Certification Recovery Coach Coachervision: Recovery Coach, Expected in 06/2021 to Connecticut Community For Addiction Recovery - Connecticut, GPA:
Certification Peer Counselor: Certified Peer Counselor, Expected in 06/2021 to State of Wa. Health Care Authority - Washington, GPA:
1 CEU: Recovery Coach Building Recovery Capital, Expected in 04/2021 to Connecticut Community For Addiction Recovery - Connecticut, GPA:
Certification Recovery Coach Academy: Recovery Coach, Expected in 03/2021 to Connecticut Community For Addiction Recovery - Connecticut, GPA:
GED: , Expected in 06/2017 to Bates Technical College - Tacoma, WA GPA:
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Resume Overview
School Attended
South Puget Sound Community College
Connecticut Community For Addiction Recovery
Connecticut Community For Addiction Recovery
Connecticut Community For Addiction Recovery
Connecticut Community For Addiction Recovery
Connecticut Community For Addiction Recovery
Connecticut Community For Addiction Recovery LGBTQ