Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Highly skilled epidemiologist committed to providing communities and medical professionals valuable information regarding the spread and containment of diseases. Proficient in analyzing research data and applying it to better understand the life-cycle of diseases. Dedicated to eliminating the spread of disease by recommending effective control measures.

  • 4.0 GPA in MPH
  • SPSS/ R/ some SAS statistical program basic knowledge
  • Medical Terminology Knowledge /ICD9 &10
  • Highly Motivated with great Organizational Skills
  • Proficient in Word Processing, Spreadsheets
  • Leadership
  • Knowledgeable in Word, Excel, Powerpoint, SPSS
  • Recordkeeping and data input
  • Training & development
  • Telephone etiquette
  • Advocacy and Counseling
  • Critical thinking
  • Data management
  • People skills
  • Computer skills
  • Infectious disease knowledge
  • Fluent in Spanish
  • Reliable & trustworthy
  • Team building
  • Organization
  • Public Health Education
  • Data gathering and analysis
  • Scientific terminology
  • Basic math
  • Communication
  • Program understanding and advisement
  • Microsoft Office
  • Active listening
  • Relationship building
  • Friendly, positive attitude
  • Multitasking
  • Culturally aware
  • Empathetic and patient
  • PPE use
11/2022 to Current
COVID-19 Response Team Epidemiologist Kuresmart Pain Management Dundalk, MD,
  • Upheld requirements for data collection, reporting and quality control for duration of investigations.
  • Identified key findings for each case, including location, severity and clinical findings.
  • Compiled and arranged case data to complete weekly summaries.
  • Consulted with local and state health departments to report infectious cases.
  • Implemented CDC and OSHA driven infection prevention and control policies to guide hospital departments.
  • Recognized areas for improved performance to protect employees, patients and visitors from infectious and communicable conditions.
  • Investigated clusters and outbreaks to identify source of infection, educating healthcare personnel regarding short and long term control measures.
  • Communicated trend data and analysis to implement process improvement initiatives.
  • Maintained continuous and stringent safety levels and took preventive measures to avoid spread of disease and infection.
10/2016 to Current
Eligibility Specialist Uc Health Johnstown, CO,
  • Successfully processed 250+ price quotes, including taking 15+ incoming calls daily.
  • Provided the team with productivity daily reports.
  • Provided excellent customer service to insurance companies, referring physicians, and patients.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Called applicants to set up appointments and explain benefits processes.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Analyzed information from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Utilized Medinformatix when inputting applicant information into agency's computer system.
  • Informed applicants of other agencies providing useful or related assistance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2016 to 08/2022
Referral Specialist Innophos Holdings Inc Riverdale, IL,
  • Successfully processed 300+ referrals, including naming incoming referrals.
  • Successfully verified patients’ demographics, and Insurance Verification.
  • Provided Quality Assurance, Assisted Patients in all aspects of scheduling and provided excellent customer service to patients and referring physicians.
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Entered confidential patient information and updated electronic records in database.
  • Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
  • Aided clinical team to support administrative needs for clinical referrals.
  • Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
  • Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for imaging services.
  • Collected required signatures to initiate referral process.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Developed productive working relationships with numerous insurance company representatives.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Selected by supervisor to train new hires on departmental processes and software.
  • Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
01/2022 to 04/2022
Quality Control Intern Baylor Scott & White Health City, STATE,
  • Successfully raised awareness of health inequities in patients with intellectual disabilities in an acute setting.
  • Developed a caregiver assessment to help us understand where physicians, clinical and non-clinical staff stand in dealing with patients with intellectual disabilities to reduce health disparities and promote inclusivity.
  • Additionally, developed a best practice bundle to guide healthcare workers in delivering the best possible care for patients with intellectual disabilities.
  • Successfully communicated with intern director along with other team members of Baylor Scott and White.
  • Evaluated emerging data and trending analyses to inform QC methods and strategy.
  • Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
  • Promoted inclusivity, equity, and diversity.
  • Addressed quality issues and worked collaboratively to propose and implement corrective action.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Assisted with analysis and data gathering in support of risk assessment.
Education and Training
Expected in 01/2022
Master of Science: Public Health
Concordia University - Austin, TX,

4.0 GPA

Raising awareness about the health disparities experienced by patients with intellectual disabilities in a health care setting, Capstone Project: The goal of this capstone was to demonstrate that patients with intellectual disability face health inequities. Organizations must become more inclusive and culturally competent to reduce health disparities.

Expected in 05/2015
Bachelor of Arts: Biology
Concordia University - Austin. TX,
  • Research: Effects of Texas Native Plants on Bacteria
Native/ Bilingual

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School Attended

  • Concordia University
  • Concordia University

Job Titles Held:

  • COVID-19 Response Team Epidemiologist
  • Eligibility Specialist
  • Referral Specialist
  • Quality Control Intern


  • Master of Science
  • Bachelor of Arts

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