covid 19 response frontline case investigator resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Driven individual who places great emphasize on working as a part of a team in order to accomplish any set milestones.

  • Active Secret Security Clearance
  • Attention to Detail
  • Data Entry
  • Proficient in Information Technology Systems
  • Microsoft Office proficiency
  • Computer Toubleshooting
  • HIPAA guidelines
  • Resource advocacy
  • Fluent in Spanish
Armed Security Officer, 03/2020 - Current
Borgata Casinos Atlantic City, NJ,
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Evaluated credentials of personnel and provided temporary badges to visitors.
  • Completed building and grounds patrols.
  • Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.
Case Investigator, 01/2022 - 04/2022
Champion Home Builders Corona, CA,
  • Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
  • Followed set protocol for contacting assigned newly diagnosed case patients and documented contact attempts and timeframes.
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
  • Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
  • Furnished case patients with contact information outlined in protocol for local health department to support contact tracing.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Security Operations Center Technician, 09/2019 - 03/2020
Fidelity Investments Rogers, MN,
  • Answered routine and emergency calls
  • Monitored alarms, radio communications, and CCTV video equipment
  • Dispatched Security Officers to respond to incidents as needed
  • Operated Access Control Systems
  • Managed the Schedule of fellow Security Officers and ensured positions were filled in case of Call Outs
  • Fallowed procedures to respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio
Armed Security Officer, 03/2019 - 03/2020
Hotel Del Coronado City, STATE,
  • Monitored building access and identified all officials and employees before authorizing entrance.
  • Maintained order and safety while providing customer service and information to facility visitors.
  • Investigated reported incidents to protect company assets.
  • Patrolled large commercial facility on irregular schedule to look for suspicious activities.
  • Evaluated credentials of personnel and provided temporary badges to visitors.
  • Tracked vehicles on premises, including license plate numbers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Communicated with team members and building management via radio, telephones, computers and proprietary software.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Transportation Management Coordinator, 10/2013 - 04/2017
Company Name City, State,
  • Organized, planned and oversaw movement of vehicles, personnel and cargo throughout in CONUS AND OCONUS
  • Determined most efficient modes of transportation and prepared transportation documents.
  • Prepared equipment, cargo and personnel for travel to airports, seaports and railways.
  • Marked and labeled cargo and freight shipments in accordance with regulatory requirements.
  • Communicated delays and early arrivals to management.
  • Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
Education and Training
Associate of Science: Business Administration, Expected in 05/2019
Southwestern College - Chula Vista, CA
Status -
High School Diploma: , Expected in 01/2013
Palomar High School - Chula Vista, CA,
Status -
Bachelor of Science: Computer Information Technology , Expected in
Point Loma Nazarene University - San Diego, CA
Status -

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Resume Overview

School Attended

  • Southwestern College
  • Palomar High School
  • Point Loma Nazarene University

Job Titles Held:

  • Armed Security Officer
  • Case Investigator
  • Security Operations Center Technician
  • Armed Security Officer
  • Transportation Management Coordinator


  • Associate of Science
  • High School Diploma
  • Bachelor of Science

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