Covid 19 Response Frontline Case Investigator resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking healthcare professional successful at managing training, gathering paperwork and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail.

  • Training skills
  • Chronic disease rates
  • Microsoft Office proficiency
  • Infant mortality reduction
COVID-19 Response Frontline Case Investigator, 09/2020 - Current
Bloomington, Mn Public Schools Bloomington, MN,
  • Received processed and tracked patient documentation with speed and accuracy.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Delivered healthy living and disease management information to specific population groups.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Leveraged CRM to input and compile data gathered from various sources.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Instructional Assistant, 09/2018 - 05/2021
Apartment Income Reit Corp. Elmhurst, IL,
  • Provided classroom support throughout planned instruction and individual lessons.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Tutored and supported students individually and in groups of up to 10 by reteaching and reviewing lesson concepts.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Delivered instruction individually or in small groups with support from instructor.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Complied with instructor-developed IEPs and made informed recommendations for adjustments.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Evaluated individual student needs, including academic and social situations to address challenges and goals.
  • Arranged and led activities for students, including children in the spectrum and children with Downs Syndrome.
Community Manager, 06/2019 - 10/2020
Blackhawk Transport Lewiston, ME,
  • Maintained existing and developed new partnerships with many local charity organizations to facilitate community involvement and awareness of non-profit missions and theatre events.
  • Liaised between management, clinical staff and community to achieve organizational goals such as heath screening and health fairs.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders.
  • Coordinated fundraising efforts to promote community organizations serving health needs of children.
  • Authored content of newsletters, social media postings and educational brochures.
  • Developed and coordinated Practice Fusion program, including meeting schedules and volunteer recruitment.
  • Organized community outreach programs to drive awareness of breast cancer initiatives.
  • Provided community education about local medical facilities, hospice care and resources to enlighten and inform.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
Home Daycare Owner, 05/2017 - 05/2018
River Jordan Daycare City, STATE,
  • Managed financial analytics of Medicaid, HMO, private billing and collections.
  • Cultivated safe and happy child-friendly environment by implementing effective security, sanitation and policies and procedures.
  • Observed daycare activities to assess quality and provided feedback to staff to improve service.
  • Recorded children's growth, behavior and development, monitoring any changes to discuss with parents or guardians.
  • Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Recorded information about behavior, food service and medication dispensing.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Provided nurturing and appropriate environment for children ranging in age from zero to seven.
  • Assisted children in development of social, communication and problem-solving skills.
Education and Training
Master of Science: Educational Psychology, Expected in
Purdue University Global - Indianapolis, IN,
Bachelor of Science: Sociology, Expected in 1997
Martin University - Indianapolis, IN
Pharmacy Technician : Pharmacy Technology, Expected in 05/2018
Indiana University - Purdue University Indianapolis - Indianapolis, IN
Activities and Honors
  • Member, Alumni Association PSI Chi National Honor Society
  • Purdue University Alumni Association

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Resume Overview

School Attended

  • Purdue University Global
  • Martin University
  • Indiana University - Purdue University Indianapolis

Job Titles Held:

  • COVID-19 Response Frontline Case Investigator
  • Instructional Assistant
  • Community Manager
  • Home Daycare Owner


  • Master of Science
  • Bachelor of Science
  • Pharmacy Technician

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