To give the utmost satisfaction to the customer while doing my job as per the standards put forth by my organization. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.
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Leadership
- Served as key contributing member to Leadership team.
- Costumer Service
- Phone Etiquette
- MSB Certified
- Utility Bill Payments
- Money Transfers via western Union
- Check Cashing
- Car Registrations
- Balancing Bills
- Bank Deposits
- Store Reports
- Cashier
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning.Resolved product/policy issues and shared benefits of new technology.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Processed and issued money orders for customers.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Assisted customers in finding out-of-stock items.Recommended, selected and helped locate merchandise based on customer needs and desires.
- Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Organized the store by returning all merchandise to its proper place.Processed merchandise returns and exchanges.
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Resume Overview
School Attended
- Houston Community College
- Lola R. de Tio
Job Titles Held:
- Courtesy Booth Clerk
- Assistant Service Manager
Degrees
- Human Resources Degree
- High school Diploma
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