Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
To give the utmost satisfaction to the customer while doing my job as per the standards put forth by my organization. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.
Highlights
Client relations specialist
Conflict resolution techniques
Team management
Persuasive
Focused on customer satisfaction
Management of remote employees
Skilled multi-tasker
Training and development
Deadline-oriented
Accomplishments
Leadership
Served as key contributing member to Leadership team.
Experience
07/2010 to 11/2012Courtesy Booth ClerkBriggs Equipment, Inc. | Tifton, GA,
Costumer Service
Phone Etiquette
MSB Certified
Utility Bill Payments
Money Transfers via western Union
Check Cashing
Car Registrations
Balancing Bills
Bank Deposits
Store Reports
Cashier
11/2012 to CurrentAssistant Service ManagerHeb | City, STATE,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.Resolved product/policy issues and shared benefits of new technology.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of-stock items.Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Organized the store by returning all merchandise to its proper place.Processed merchandise returns and exchanges.
Education
Expected in presentHuman Resources Degree | Houston Community College, Katy, TXGPA:
Expected in May 2008High school Diploma | Lola R. de Tio, San German, PRGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume: