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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-focused Information Technology professional with strength in teaching, preparing user manuals and training. Proactive leader with strengths in communication and collaboration. Proficient in leveraging computer technology and Microsoft software knowledge to promote confidence and efficiency in the staff. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Expert level skills with JEMS (Judicial Enforcement Management System) Court Software
  • Bright Author Software
  • Excellent Microsoft Word skills, Excel, Access, and PowerPoint
  • Crystal Report experience
  • SC Law Enforcement Instructor
  • NCIC Full Function Certified, Level 4 Criminal Justice Information System Security Training
  • Academic, Enterprise
  • Accounting
  • Accounts payable, Project coordination
  • Administrative, Quality control
  • Basic, Reconciling
  • Conferences, Reporting
  • Criminal Justice, Supervisor I
  • Crystal Report, Supervisor
  • Customer relations, Technical assistance
  • Customer service, Telephone
  • Data Entry
  • Data processing
  • Database applications
  • Documentation, Websites
  • Features, Website
  • Financial, Workshops
  • Information Technology
  • Instructor
  • Leadership
Experience
Court Systems Coordinator, 10/2019 to Current
Arrow Child And Family MinistriesMcallen, TX,

Creates a technical vision for the court and implementation plans for new technical projects; analyzes new technologies; Communicates and coordinates with Judiciary, Director of Courts, Docket Manager, and court staff to determine the applicability of new technologies. Create and train staff on new equipment and software. Provides first-level support and monitors daily operations of key enterprise-level systems, primarily Court Function and City-managed Websites by performing the following duties. Monitors the day-to-day operations of the Municipal Court’s enterprise-level software systems. Performed system testing and quality control checks of new updates and configurations. Constructs new user accounts and provides introductory training for users of enterprise-level software systems. Completes user account adjustments due to changes in staffing and communicates with City Information Technology Departments regarding proper system coverage. Respond to questions and requests for assistance with software use; refers more complex issues to appropriate staff for resolution. Maintains a working system knowledge of key operations for assisting users and ensuring proper use of the software. Trains users in system operations and reporting functions. Creates test transactions and runs tests to find errors and confirm software meets specifications. Writes documentation and reviews documentation written by others that describes the configuration and operating procedures. Advises customers on how to accomplish tasks using the database applications by answering questions and providing training. Provides technical assistance by responding to inquiries regarding errors, problems, or questions about software applications. Serves as liaison between users and vendors on complex technical matters requiring vendor participation to resolve, maintaining ongoing communications with both parties until the issue is resolved or acceptable workaround procedure is determined. Assists the internal customers with gathering information about program needs, objectives, functions, features, and input and output requirements. Performs other duties as assigned. Assist clerks in the daily collections and deposit of funds when necessary. Update the Municipal Court website and digital display board (Bright Author 4.7) weekly and monthly; performs the task of collecting traffic statics weekly to create a monthly report as well as balancing the petty cash monthly. P-card manager, receive and reconcile and process credit card statements. Responds to citizens’ questions and comments in a courteous and timely manner as posted on the court website. As Court ATAC (Assistant Terminal Access Coordinator), Ensure Departmental compliance with the regulations of SLED; attend meetings, conferences, workshops; provide training sessions and reviews materials to become, and remain, current on principles, practices, and new developments in assigned work areas by SLED. Performs other duties as assigned, including preparing, compiling, reviewing, and sorting documents necessary for business transactions, reviewing records for accuracy, and reconciling bank statements. Answers phone calls and assists customers. As a supervisor, I ensure that my staff of Data Entry Clerks properly enter the incoming tickets and warrants into the court software system.

SC Law Enforcement Instructor (SLED), 10/2017 to Current
South Carolina Law Enforcement DivisionCity, STATE,

Organized and review class material, created the agenda, verified the prerequisites of each student for the course, printed certificate of completion for the courses, and taught classes for NCIC Full Function certification and Level 4 Criminal Justice Information System Security Training.

Administrative Specialist, 01/2000 to 10/2019
City Of Charleston Municipal CourtCity, STATE,

Creates a technical vision for the court and implementation plans for new technical projects; analyzes new technologies; Communicates and coordinates with Judiciary, Director of Courts, Docket Manager, and court staff to determine the applicability of new technologies. Create and train staff on new equipment and software. Provides first-level support and monitors daily operations of key enterprise-level systems, primarily Court Function and City-managed Websites by performing the following duties. Monitors the day-to-day operations of the Municipal Court’s enterprise-level software systems. Performed system testing and quality control checks of new updates and configurations. Constructs new user accounts and provides introductory training for users of enterprise-level software systems. Completes user account adjustments due to changes in staffing and communicates with City Information Technology Departments regarding proper system coverage. Respond to questions and requests for assistance with software use; refers more complex issues to appropriate staff for resolution. Maintains a working system knowledge of key operations for assisting users and ensuring proper use of the software. Trains users in system operations and reporting functions. Creates test transactions and runs tests to find errors and confirm software meets specifications. Writes documentation and reviews documentation written by others that describes the configuration and operating procedures. Advises customers on how to accomplish tasks using the database applications by answering questions and providing training. Provides technical assistance by responding to inquiries regarding errors, problems, or questions about software applications. Serves as liaison between users and vendors on complex technical matters requiring vendor participation to resolve, maintaining ongoing communications with both parties until the issue is resolved or acceptable workaround procedure is determined. Assists the internal customers with gathering information about program needs, objectives, functions, features, and input and output requirements. Performs other duties as assigned. Assist clerks in the daily collections and deposit of funds when necessary. Update the Municipal Court website; performs the task of collecting traffic statics weekly to create a monthly report as well as balancing the petty cash monthly. P-card manager, receive and reconcile and process credit card statements. Responds to citizens’ questions and comments in a courteous and timely manner as posted on the court website. As Court ATAC (Assistant Terminal Access Coordinator), Ensure Departmental compliance with the regulations of SLED; attend meetings, conferences, workshops; provide training sessions and reviews materials to become, and remain, current on principles, practices, and new developments in assigned work areas by SLED. Performs other duties as assigned, including preparing, compiling, reviewing, and sorting documents necessary for business transactions, reviewing records for accuracy, and reconciling bank statements. Answers phone calls and assists customers.

Education and Training
Doctor of Business Administration: , Expected in 2020
Walden University - Minneapolis, MN
GPA:
Certificate of Completion, “Creating More Time for Top of Line Leadership”: , Expected in 2019
- ,
GPA:
Dale Carnegie Training, Charleston, SC Certificate of Completion, “The Making of the Transition to Supervisor”: , Expected in 2019
- ,
GPA:
Certificate, SLED/NCIC Instructor: , Expected in 2017
- ,
GPA:
Master of Art: Human Resource Management, Expected in 2015
Webster University - Charleston, SC
GPA:
Master of Art: Management and Leadership, Expected in 2015
Webster University - Charleston, SC
GPA:
Associates Degree: Accounting, Expected in 1997
Trident Technical College - Charleston, SC
GPA:
Certificate: Computer Technology, Expected in 1997
Trident Technical College - Charleston, SC
GPA:
Bachelor of Science: Merchandising, Expected in 1982
North Carolina Agricultural & Technical University - Greensboro, NC
GPA:
Skill Path National Seminars Training: , Expected in
- Charleston, SC
GPA:
South Carolina Law Enforcement Division, Columbia, SC: , Expected in
- ,
GPA:
Activities and Honors
Church Secretary President, Church Choir Advisor, Church Youth Board and Tutorial Board Member, Peer Mentor, Member of International Association of Administrative Specialist (IAAP), former member of National Association of Professional Women (NAPW), Member of the Survivor’s Council for My Sister’s House (Women’s Shelter) Member of NAACP, Charleston, SC Chapter Trident Technical College Administrative Office Technology Advisory Committee Vice-President, SC Assistant Terminal Access System Association (SCATAC) Zeta Phi Beta Sorority Incorporated Member of The National Society of Leadership and Success (NSLS)
Certifications
October 2017 – South Carolina Law Enforcement Division, Columbia, SC Present SC Law Enforcement Instructor (SLED) Organized and review class material, created the agenda, verified the prerequisites of each student for the course, printed certificate of completion for the courses, and taught classes for NCIC Full Function certification and Level 4 Criminal Justice Information System Security Training.
Additional Information
  • Excellent organization and multiple project coordination skills. Accomplished as an accounting and system support professional with a proven ability to provide timely, accurate data for smooth accounting operations. Outstanding customer service and support skills, with long-term experience in handling face-to-face customer relations in addition to customer service via telephone. Objective: Seeks a position with a college or university with a chance to grow and teach business, accounting, and other facets of general business courses.
Accomplishments
  • Promoted to Court Systems Coordinator due to my knowledge and willingness to that achieved more organized court.

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Resume Overview

School Attended

  • Walden University
  • Webster University
  • Webster University
  • Trident Technical College
  • Trident Technical College
  • North Carolina Agricultural & Technical University

Job Titles Held:

  • Court Systems Coordinator
  • SC Law Enforcement Instructor (SLED)
  • Administrative Specialist

Degrees

  • Doctor of Business Administration
  • Certificate of Completion, “Creating More Time for Top of Line Leadership”
  • Dale Carnegie Training, Charleston, SC Certificate of Completion, “The Making of the Transition to Supervisor”
  • Certificate, SLED/NCIC Instructor
  • Master of Art
  • Master of Art
  • Associates Degree
  • Certificate
  • Bachelor of Science
  • Skill Path National Seminars Training
  • South Carolina Law Enforcement Division, Columbia, SC

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